San José 311 user reviews, decoded
High confidence · Latest 73 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Review voice lately leans upset. Users appreciate centralized database for reporting neighborhood issues provides a clear path for city maintenance requests, but report automated ticket closure without resolution or explanation creates a perception of government neglect.
Rating: 2.3
Reviews: 99
Confidence: high
How did the latest release land?
Overall
2.3/ 5
★★★★★★
(268)Current version
2.0/ 5
-0.2 vs overall
★★★★★
(146)Main signal post-update: automated ticket closure without resolution or explanation creates a perception of government neglect.
Review themes
Praise
What users love
- Centralized database for reporting neighborhood issues provides a clear path for city maintenance requests
Complaint
Common complaints
- Automated ticket closure without resolution or explanation creates a perception of government neglect
Request
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.