| Core Identity |
| Developer | San Francisco 311 | City of Boston | Six Offene Systeme GmbH | GOGov, Inc. | wer denkt was GmbH | SeeClickFix | City of Los Angeles | City of Philadelphia | Pacific Gas & Electric Company | Tumada Anushaaben |
| Category | Utilities | Utilities | Navigation | Utilities | Navigation | Utilities | Utilities | Productivity | Reference | Utilities |
| Platform | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS |
| Store Metrics |
| Rating | 2.8 / 5 | 2.6 / 5 | 0.0 / 5 | 3.0 / 5 | 0.0 / 5 | 4.6 / 5 | 1.4 / 5 | 2.2 / 5 | 2.8 / 5 | 1.0 / 5 |
| Ratings Count | 43 | 82 | 0 | 2 | 0 | 7,804 | 435 | 117 | 46 | 1 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 23, 2013 | Oct 22, 2009 | Feb 27, 2026 | Sep 11, 2024 | Jul 16, 2010 | Aug 12, 2009 | Mar 28, 2025 | Jun 7, 2012 | Jul 7, 2021 | Mar 10, 2026 |
| Last Updated | Nov 24, 2025 | Nov 25, 2025 | Feb 27, 2026 | Mar 4, 2026 | May 21, 2026 | May 6, 2026 | Nov 21, 2025 | Jul 31, 2024 | Apr 22, 2026 | Mar 10, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | terrible | - | - | - | - | terrible | terrible | terrible | - |
| Score | 25/100 | 25/100 | - | - | - | - | 15/100 | 15/100 | 25/100 | - |
| Praises | - Efficient reporting of street-level issues like trash and abandoned items via photo uploads
| - Responsive city service teams provide effective resolution for specific community infrastructure maintenance requests
| - | - | - | - | - Direct service request submission provides a faster alternative to long phone wait times
| - Reliable city service response times for reported issues like illegal dumping and debris removal
| - Quick resolution of reported safety issues by field inspectors following successful submission
| - |
| Complaints | - Inaccurate location detection and address auto-correction errors prevent accurate incident reporting
- Lack of meaningful city response or follow-up after submitting service requests
| - Frequent application crashes and loading errors prevent users from submitting new incident reports
| - | - | - | - | - Broken authentication and login workflows prevent users from accessing core service request features
- Technical instability and frequent crashes during photo uploads or address verification steps
- Degraded user experience following the latest update compared to the previous functional version
| - Persistent application launch failures characterized by infinite loading screens on both Android and iOS platforms
- Broken photo attachment functionality prevents users from submitting visual evidence for service requests
| - Frequent application crashes during the report submission process prevent critical safety notifications
- Excessive and intrusive permission requirements for media access discourage users from reporting hazards
- Inability to register or authenticate accounts prevents users from accessing core reporting features
| - |
| Requests | - Ability to cancel or update existing service requests after initial submission
| - Advanced search and filtering capabilities for managing and tracking previously submitted reports
| - | - | - | - | - Reversion to the previous application version that offered reliable and simple service reporting
| - Integration of automated trash and recycling delay notifications directly on the application home screen
| - Simplified reporting flow that does not require full device media library access
| - |
| Strategic Intel |
| Strengths | - Direct integration with city servicing agencies
- Multi-language support for diverse resident populations
| - Direct integration into City of Boston work order systems [Internal]
- Transparency loop for municipal service tracking [Internal]
| - State-backed participation model ensures long-term B2B stability across Brandenburg municipalities
- Traffic-light status system provides clear, non-technical feedback loops for citizens
| - Mobile-first submission workflow reduces friction for on-the-go reporting
| - Anonymized public map creates community transparency
- B2B municipal contract model ensures platform viability
- Lightweight reporting flow maximizes citizen report volume
| - Platform-agnostic portability allows cross-jurisdiction reporting
- CRM-integrated routing reduces manual triage for municipal staff
| - Direct integration with city maintenance workflows replaces high-friction telephone queues.
| - Exclusive routing into Philadelphia administrative backend
- 17-language support for diverse urban populations
| - Direct channel for infrastructure maintenance reduces liability
- Public feed transparency builds community trust
| - |
| Weaknesses | - High crash frequency during map interaction
- Lack of city-side ticket resolution transparency
- Inaccurate location auto-correction
| - High frequency of app crashes [Android/iOS]
- Inaccurate GPS and address input logic [Android/iOS]
- 2.5-3.1 rating range across platforms [Platform Metadata]
| - 0-rating baseline indicates low user engagement or visibility
- Manual editorial review creates a latency bottleneck in report processing
| - Zero public-facing status tracking limits user trust
- No multi-language support restricts accessibility
| - Absence of multi-language support limits reach
- Reliance on municipal backend responsiveness creates variability
- No offline-first submission mode for remote areas
| - 1.12-star Android-iOS rating gap indicates cross-platform parity issues
- No public-facing issue map visualization limits community accountability
| - 1.43 iOS rating reflects critical failure in core authentication and photo-upload workflows.
- Degraded navigation speed post-update forces users back to legacy support channels.
| - Persistent launch failures on iOS and Android
- Broken photo attachment functionality
- 2.38 average rating across platforms
| - Frequent submission crashes on current build
- Intrusive media permissions block reporting
- Authentication failures prevent core feature access
| - |
| Pricing | free | free | free | free | free | subscription | free | free | free | free |
| Momentum | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | - |
| Update Cadence | 2 versions, ~0d avg | 2 versions, ~1d avg | 2 versions, ~8d avg | 2 versions, ~0d avg | 1 versions | 2 versions, 1 majors/6mo, ~7d avg | 2 versions, ~9d avg | 2 versions, 1 majors/6mo, ~27d avg | 2 versions, 2 majors/6mo, ~8d avg | - |
