High confidence · Latest 100 of 113.4K total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate payment convenience, but report authentication and login failures and broken ui and registration flow.
Rating: 4.0
Reviews: 113.4K
Confidence: high
How did the latest release land?
Overall
4.4/ 5
★★★★★★
(113.4K)Current version
4.8/ 5
+0.4 vs overall
★★★★★
(87.1K)Main signal post-update: payment Convenience.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Payment Convenience
- “Very useful when paying at the Pump and nice to get Rewards”
Complaint
Common complaints
- Authentication and Login Failures
- “This app remains completely broken... unable to login/register, because Shell partnered with a new third party and broke their entire authentication system.”
- Broken UI and Registration Flow
- “Cannot register because the password field at the bottom of the screen is scrolled off the bottom and cannot be selected.”