| Core Identity |
| Developer | Silvertrac Software, Inc. | Switchboard Inc. | Lutra Consulting | Johnson Controls, Inc. | Johnson Controls, Inc. | Onset Computer Corporation | MatrixCare, Inc. | KAI WANG | Ultra-Vision Technologies |
| Category | Business | Business | Utilities | Business | Business | Utilities | Business | Utilities | House & Home |
| Platform | Android, iOS | iOS, Android | iOS, Android | iOS | iOS | iOS, Android | iOS, Android | iOS | Android, iOS |
| Store Metrics |
| Rating | 2.6 / 5 | 1.0 / 5 | 3.7 / 5 | 0.0 / 5 | 0.0 / 5 | 2.3 / 5 | 2.4 / 5 | 0.0 / 5 | 5.0 / 5 |
| Ratings Count | 134 | 1 | 18 | 0 | 0 | 28 | 18 | 0 | 2 |
| Price | Free | Free | Free | Free | Free | Free | Free | $4.99 | Free |
| Release Date | Sep 15, 2013 | Mar 27, 2025 | Nov 16, 2019 | Jun 3, 2016 | Mar 1, 2015 | Jun 16, 2020 | Aug 14, 2019 | Feb 11, 2026 | Mar 6, 2026 |
| Last Updated | Mar 17, 2026 | May 8, 2026 | Apr 24, 2026 | Jun 3, 2016 | Mar 1, 2015 | May 11, 2026 | Jan 15, 2026 | Feb 11, 2026 | May 4, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | mixed | positive | - | - | negative | terrible | - | - |
| Score | 25/100 | 35/100 | 75/100 | - | - | 30/100 | 15/100 | - | - |
| Praises | - Core security reporting functionality provides a useful system for field personnel when the application remains stable
| - Responsive and helpful customer support team provides reliable assistance for technical issues around the clock
| - Seamless integration with QGIS workflows enables efficient field data collection and management
| - | - | - | - Straightforward interface design allows for efficient task management once the application functions correctly
| - | - |
| Complaints | - Frequent session termination during backgrounding or app switching causes significant data loss for field reports
- Camera performance regressions post-update prevent clear image capture and reliable report submission for security documentation
| - Frequent application crashes and connectivity failures prevent drivers from maintaining accurate electronic logs during shifts
| - Occasional data sync failures during intensive field surveys cause frustration for large teams
| - | - | - | - Frequent application crashes and freezing during documentation sessions force repetitive uninstallation and reinstallation cycles
- Inaccurate location tracking and synchronization failures lead to rejected shift documentation and payroll disputes
- Persistent login loops and authentication errors prevent caregivers from accessing their schedules and clocking in
| - | - |
| Requests | - Ability to upload existing gallery photos into reports instead of requiring immediate in-app camera capture
| - Livestock haulers require specific agricultural duty status settings to comply with industry-specific hours of service regulations
| - Advanced measurement tools for calculating distances and areas between free-form points
| - | - | - | - | - | - |
| Strategic Intel |
| Strengths | - B2B subscription model creates high switching costs for security firms
- GPS-based proof-of-presence provides essential value for service contracts
| - 24/7 support team provides reliable technical resolution
- Intuitive interface design reduces driver training friction
| - QGIS plugin integration creates high switching costs for professional GIS teams
- Offline-first architecture ensures data integrity in remote field environments
| - | - | - Proprietary BLE protocol locks hardware users into the Onset ecosystem
- Cloud-gated data plans create a clear recurring revenue path
| - EVV compliance functions as a B2B distribution barrier into home-care agencies
| - | - |
| Weaknesses | - 2.61-star iOS rating reflects critical stability failures
- Frequent forced logouts cause permanent data loss for field reports
| - Frequent connectivity failures during active driving sessions
- Installation failures on modern Android devices
- Inconsistent login authentication
| - 0.51★ Android-iOS rating gap indicates inconsistent cross-platform performance
- Sync failures during parallel editing frustrate large-scale survey teams
| - | - | - 2.25★ iOS rating indicates severe connectivity friction
- Lack of robust offline data validation compared to Locus Mobile
| - 0.68★ Android-iOS rating gap indicates poor cross-platform parity
- Frequent crashes force manual paper-form workarounds
| - | - |
| Pricing | subscription | subscription | subscription | free | free | freemium | free | paid | free |
| Momentum | Maintenance | Maintenance | Maintenance | - | - | Maintenance | Maintenance | - | Intense |
| Update Cadence | 2 versions, ~56d avg | 2 versions, 1 majors/6mo, ~16d avg | 2 versions, 1 majors/6mo, ~1d avg | - | - | 2 versions, 2 majors/6mo, ~3d avg | 2 versions, ~12d avg | - | 4 versions |
