SingPost Mobile is a utility app for parcel tracking and postal service location in Singapore on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Utilities
Sentiment
1.6
4k reviews
Nemesis
FedEx Mobile
The App DNA
What makes this app unique?
The app removes the friction of physical service visits by enabling digital tracking and payment, though current instability forces users back to the kiosks it aims to replace.
For Individuals and businesses in Singapore requiring parcel tracking and access to postal service locations.
What does it look like?
Key features
Real-time status updates for Speedpost, vPost, POPStation, and registered articles. Revenue link: High-frequency utility usage drives daily active habit.
Estimates shipping costs for local and international destinations. Revenue link: Direct conversion tool for shipping services.
Maps nearby posting boxes, SAM kiosks, and post offices. Revenue link: Drives foot traffic to physical service points.
In-app settlement of outstanding parcel charges including GST. Revenue link: Reduces friction in the final mile.
How much does it cost?
The app functions as a free service portal, monetizing indirectly through shipping fees and retail service usage.
Velocity
Maintenance developmentperformanceShow more...
SingPost Mobile is currently in a maintenance phase, having shipped only one release in the last 203 days. Development activity is minimal, focusing exclusively on minor stability and performance improvements rather than new features. Given the lack of updates over the past seven months, the app's development momentum is stagnant.
Who built it?
User Sentiment
What do users think recently?
Recent user voice shows an upset sentiment. Users appreciate singpass integration provides a convenient login method for users who successfully navigate the initial setup process, but report payment processing failures for gst and other services frequently occur, forcing users to visit physical kiosks.
How are ratings & reviews evolving?
What users say, by theme
- Singpass integration provides a convenient login method for users who successfully navigate the initial setup process
- Payment processing failures for GST and other services frequently occur, forcing users to visit physical kiosks
78 of 210 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for SingPost Mobile
How's the Utilities market?
SingPost Mobile holds the #64 Free position in the Singapore utility category. The 1.57-star rating across 210 reviews highlights a significant gap between the intended utility and the current user experience.
Read the market outlookThe rivals identified
By FedEx
FedEx Mobile is a direct nemesis because it dominates the global logistics tracking space, competing for the same user attention as SingPost for parcel management and delivery status updates.
- Offers a dedicated package tracking widget for home screens, reducing friction for frequent parcel checkers.
- Provides integrated mobile shipping labels, allowing users to generate postage directly within the mobile interface.
- Features the robust FedEx Delivery Manager, giving users granular control over delivery windows and locations.
DriveView by project44Contender
Bring TrackingContender
Copart TransportationContender
Furgonetka - send parcelsContenderUnlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for SingPost Mobile
Where is it heading?
The outlook for SingPost Mobile is declining as functional regressions continue to alienate the user base. Without a shift from maintenance-only updates to active stability remediation, the app will continue to lose its role as a digital service portal, ultimately forcing a total loss of mobile-first users to more stable global logistics competitors.
- Persistent payment failures and crashes following the latest update drive users to physical kiosks, eroding the app's core value proposition.
- Tracking errors that show no records in-app while web portals function correctly signal a deep backend sync failure that requires immediate remediation.
The SWOT
- Localized infrastructure integration provides a barrier to entry for global logistics rivals.
- Implementing mobile label generation would reduce physical post office foot traffic.
Next best moves
Audit payment gateway stability because users report repeated failures forcing kiosk visits -> restore digital payment utility.
+ 1 more prioritized moveThe counter-intuitive read
The app's current failure is a retention opportunity: by forcing users to kiosks…
Read the full takeFeature gaps
Mobile label generation (available in FedEx Mobile but absent here) +1
Since the last report: Development activity has ceased entirely, with the app remaining stagnant for over 200 days while backend synchronization failures have emerged as a new, critical barrier to utility. This shift from maintenance to inactivity has further alienated the user base, as core tracking features now fail to mirror web-based data.
Bottom line
Restoring payment and notification stability is essential to stop the migration of users to physical kiosks. Addressing these functional regressions will unlock the intended utility of the mobile portal and reduce the current churn pressure.
Unlock 2 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is SingPost Mobile reliable for tracking parcels?
How does SingPost Mobile compare to FedEx Mobile?
Can I pay my parcel charges through the app?
What is a better alternative for parcel tracking in Singapore?
Sources
- [1] Play Store, source
Report last updated