Report updated Jun 14, 2026
SingPost Mobile
For singapore-based residents and businesses requiring parcel tracking, shipping cost estimation, and access to postal service locations.
SingPost Mobile is a struggling utilities app that is completely free. With a 1.6/5 rating from 4.1K reviews, it struggles with user retention. Users particularly appreciate singpass integration provides a convenient login method for users who successfully authenticate their identity, though payment processing failures during gst and bill settlement attempts prevent users from completing essential transactions remains a common concern.
What is SingPost Mobile?
SingPost Mobile is a utility application for Singapore residents to track parcels, calculate postage, and locate postal service points on iOS and Android.
Users hire the app to manage logistics tasks without visiting a physical post office, but technical failures currently force a return to manual service channels.
Current Momentum
v3.4 · 3mo ago
Maintenance- Ships general bug fixes only.
- Maintains stagnant feature set.
Active Nemesis
DriveView by project44
By project44
Other Rivals
7-Day Rank Pulse 🇺🇸
UtilitiesNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
Loading...
What Are The Key Features?
Real-time status updates for Speedpost, vPost, POPStation, and registered articles
Estimates shipping charges for local and overseas destinations
Maps posting boxes, SAM kiosks, post offices, and agents
Processes outstanding parcel payments including GST
How much does it cost?
- Free utility app
The app operates as a free utility tool to support core postal service operations and reduce customer support overhead.
Who Built It?
Singapore Post
View Publisher Intel →Enrichment in progress
Publisher profile available very soon
What other apps does Singapore Post make?
What do users think recently?
High confidence · Latest 78 of 210 total reviews analyzed
What is the recent mood?
Recent user voice shows a upset sentiment. Users appreciate singpass integration provides a convenient login method for users who successfully authenticate their identity, but report payment processing failures during gst and bill settlement attempts prevent users from completing essential transactions.
What Users Love
What Frustrates Users
What Users Want
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for SingPost Mobile?
Where is it available?
Localized markets (1)
How's The Utilities Market?
How does it evolve in the Utilities market?
SingPost Mobile holds the #79 Free position in the Singapore Utilities category. The low 1.56★ rating on Android signals that the app is failing to retain users despite its essential utility function.
Rank progression
1 active ranking tracked — 30-day window
The rivals identified
Nemeses(1)
FedEx Mobile is a direct nemesis because it dominates the global logistics tracking space, competing for the same user attention as SingPost for parcel management and delivery status updates.
Contenders(4)
Copart competes for the professional logistics user base by offering advanced trip management and appointment scheduling tools.
This app overlaps with SingPost's business-facing logistics services by providing real-time shipment visibility and proof of delivery.
Bring Tracking competes directly with SingPost's core value proposition of automated parcel tracking and delivery notifications.
This app competes by offering a multi-carrier aggregation model that challenges SingPost's single-provider utility focus.
Same space(3)
Occupies the same logistics utility niche, providing automated tracking and navigation tools for professional carriers.
Differentiators
- Provides truck-specific navigation that accounts for vehicle dimensions, a critical feature missing from standard tracking apps.
- Utilizes automated check-call technology to minimize driver distraction while maintaining high-frequency shipment visibility.
Competes in the logistics utility space by providing high-frequency delivery tracking and route optimization for drivers.
Shares the same category of logistics utility, specifically targeting the driver experience through GPS tracking and document management.
Differentiators
- Features a smart loadboard that intelligently matches available freight to driver preferences and location history.
- Prioritizes in-app document uploads to accelerate payment cycles for drivers and carrier partners.
Compare SingPost Mobile against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for SingPost Mobile
Strengths to defend, gaps to attack
Core Strengths
- Singpass integration provides secure identity verification
Critical Frictions
- 1.56★ Android rating reflects payment failures
- Crashes on notification interaction erode habit
Growth Levers
- Integrate document-capture to match logistics competitors
Market Threats
- Functional failures drive users to physical kiosks
What are the next best moves?
Audit payment gateway integration because transaction failures are the #1 complaint → restore revenue collection
Payment processing failures are the top-cited complaint in user sentiment data.
Trade-off: Pause the UI accessibility refresh — payment reliability is a higher revenue risk.
Rebuild notification handling logic because crashes on alert interaction drive abandonment → increase daily active usage
Users report the app shuts down immediately upon clicking notification alerts.
Trade-off: Deprioritize the postage calculator update — stability is a prerequisite for utility.
A counter-intuitive read
The app's primary threat is not a digital competitor, but the physical post office itself; every app crash directly subsidizes the cost of manual, in-person service operations.
Feature Gaps vs Competitors
- Document-capture workflows (available in Visibility Drive but absent here)
- Truck-specific navigation (available in FourKites CarrierLink but absent here)
Key Takeaways
SingPost Mobile provides essential utility but fails at core transactional reliability, because payment and stability issues drive users to physical kiosks, so the PM must prioritize technical stability over feature expansion to prevent total digital abandonment.
Where Is It Heading?
Declining
The logistics utility market is shifting toward automated, high-reliability tracking, leaving SingPost Mobile exposed due to its reliance on legacy infrastructure. Unless the team addresses the fundamental payment and stability failures, the app will continue to lose relevance as a digital channel, forcing a pivot toward physical-only service models.
Persistent payment failures in the latest version prevent essential transactions, forcing users to abandon the app for physical service points.
Frequent crashes triggered by notifications indicate a lack of device-configuration testing, which compounds the negative sentiment already visible in the low rating.