High confidence · Latest 78 of 210 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate singpass integration provides a convenient login method for users who successfully authenticate their identity, but report payment processing failures during gst and bill settlement attempts prevent users from completing essential transactions.
Rating: 1.6
Reviews: 210
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Singpass integration provides a convenient login method for users who successfully authenticate their identity
- “Users mention successful login experiences using the national digital identity service”
Complaint
Common complaints
- Payment processing failures during GST and bill settlement attempts prevent users from completing essential transactions
- “Users report repeated transaction failures and error messages when attempting to pay taxes or bills”
- “Multiple reports of payment hanging or failing to trigger bank authentication”
Request
Most requested
- Improved user interface design to prevent button overlap and ensure accessibility on various screen sizes
- “Users request moving search boxes and action buttons to avoid keyboard obstruction and navigation bar conflicts”