Low confidence · 61 reviews analyzed · Based on 61 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate administrative support teams provide helpful guidance for customizing the application to fit specific business needs and offline functionality allows remote workers to maintain safety compliance without needing cellular or wifi reception, but report frequent application crashes and freezing behavior disrupt time sensitive form completion and daily workflow tasks and persistent lag during document scrolling and signature capture prevents efficient data entry on mobile devices.
Rating: 3.7
Reviews: 61
Confidence: low
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(380)Current version
2.7/ 5
-0.9 vs overall
★★★★★★
(39)Main signal post-update: frequent application crashes and freezing behavior disrupt time sensitive form completion and daily workflow tasks.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Administrative support teams provide helpful guidance for customizing the application to fit specific business needs
- “Users report positive interactions with support staff who provide step by step instructions”
- “Administrative teams are cited as helpful for customizing the platform to business requirements”
- Offline functionality allows remote workers to maintain safety compliance without needing cellular or wifi reception
- “The ability to function without network reception is a key benefit for remote safety documentation”
- “Users value the capability to access important documents in areas without connectivity”
Complaint
Common complaints
- Frequent application crashes and freezing behavior disrupt time sensitive form completion and daily workflow tasks
- “Users report the application shuts down repeatedly during form entry”
- “Performance issues including freezing and crashing occur multiple times per session”
- Persistent lag during document scrolling and signature capture prevents efficient data entry on mobile devices
- “Scrolling through forms is described as jerky and slow on current mobile hardware”
- “Signature capture functionality lags and misses input during the writing process”
Request
Most requested
- Granular notification settings allow users to select specific alerts to reduce daily communication volume
- “Users request the ability to filter which automated notifications are sent to their devices”