High confidence · Latest 71 of 814 total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate supportive community chat and real-person advice provide essential motivation for long-term smoking cessation, but report persistent application crashes during diary entries and daily check-ins frustrate users on mobile devices.
Rating: 4.7
Reviews: 814
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(116.9K)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(57.2K)Main signal post-update: supportive community chat and real-person advice provide essential motivation for long-term smoking cessation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Supportive community chat and real-person advice provide essential motivation for long-term smoking cessation
- “Users highlight the value of talking to real people and peer support groups”
- “Community interaction is frequently cited as a primary driver for staying smoke-free”
Complaint
Common complaints
- Persistent application crashes during diary entries and daily check-ins frustrate users on mobile devices
- “Users report the app closing unexpectedly during or after logging daily progress”
- “Reinstalling and updating the app fails to resolve the instability for some users”
Request
Most requested
- Improved responsiveness from customer support for technical issues and account-related billing inquiries
- “Users report receiving only automated replies or no response at all to support emails”
- “Lack of human intervention for paid subscription issues causes significant user frustration”