Swiggy: Food Instamart Dineout user reviews, decoded
High confidence · Latest 97 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Recent user voice shows a frustrated sentiment. Users appreciate the core food delivery service remains reliable and fast for many users during standard daily operations and allergy information features within the interface provide helpful safety guidance for users with specific dietary needs, but report customer support interactions frequently fail to resolve refund requests or order issues, leading to accusations of deceptive practices.
Rating: 4.7
Reviews: 100
Confidence: high
The latest update has not addressed the core complaints regarding refund policies or delivery accuracy, as these issues remain prominent in post-update reviews.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The core food delivery service remains reliable and fast for many users during standard daily operations
- Allergy information features within the interface provide helpful safety guidance for users with specific dietary needs
Common complaints
- Users report: Customer support interactions frequently fail to resolve refund requests or order issues, leading to accusations of deceptive practices
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 100 reviews. Updated regularly.