Swiggy: Food Instamart Dineout user reviews, decoded
High confidence · Latest 120 of 29.1K total reviews analyzed
Recent user voice shows a frustrated sentiment. Users appreciate the core food delivery service provides a convenient way for users to satisfy their cravings and the dukaan feature provides an effortless and easy experience for users navigating the platform, but report delivery delays and inaccurate arrival estimates force customers to wait hours for their food.
Rating: 4.6
Reviews: 29.1K
Confidence: high
The latest update has not addressed the persistent complaints regarding delivery delays and poor customer support, leaving these issues as active pain points for the user base.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The core food delivery service provides a convenient way for users to satisfy their cravings
- The Dukaan feature provides an effortless and easy experience for users navigating the platform
- Professional and polite delivery partners provide a positive experience for some customers
Common complaints
- Delivery delays and inaccurate arrival estimates force customers to wait hours for their food
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 29,142 reviews. Updated regularly.