Swiggy: Food Instamart Dineout user reviews, decoded
High confidence · Latest 120 of 21.3K total reviews analyzed
Recent user voice shows a frustrated sentiment. Users appreciate efficient delivery service and the dukaan feature provide a convenient experience for users who value speed and direct integration with international phone numbers allows nris to order food without local sim cards, but report delivery partners frequently delay orders by over an hour while assigning multiple deliveries to one rider.
Rating: 4.6
Reviews: 21.3K
Confidence: high
The latest update has not addressed the persistent complaints regarding delivery delays and poor customer support, leaving these issues as active pain points for the user base.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Efficient delivery service and the Dukaan feature provide a convenient experience for users who value speed
- Direct integration with international phone numbers allows NRIs to order food without local SIM cards
Common complaints
- Delivery partners frequently delay orders by over an hour while assigning multiple deliveries to one rider
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 21,258 reviews. Updated regularly.