High confidence · Latest 120 of 200 total reviews analyzed
Recent user voice shows a frustrated sentiment. Users appreciate international login support allows users to order food for friends and family across borders and delivery partners maintain professional and polite service even during challenging weather conditions, but report automated ai chatbot support fails to resolve order issues or provide meaningful human assistance and inconsistent delivery times and misleading arrival estimates cause significant meal planning disruption.
Rating: 4.7
Reviews: 200
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- International login support allows users to order food for friends and family across borders
- “Users express gratitude for the ability to use non-Indian phone numbers for orders”
- “The international login feature is highlighted as a key convenience for NRI users”
- Delivery partners maintain professional and polite service even during challenging weather conditions
- “Delivery staff are commended for arriving with a positive attitude despite rain and storms”
- “Professionalism of delivery personnel is cited as a positive aspect of the service”
Common complaints
- Automated AI chatbot support fails to resolve order issues or provide meaningful human assistance
- “Users report frustration with the chatbot inability to handle refund requests or order errors”
- “Customers feel the reliance on AI for support removes the human element from service recovery”
- Inconsistent delivery times and misleading arrival estimates cause significant meal planning disruption
- “Orders frequently arrive well past the estimated time displayed in the application”
- “Users report that delivery countdown timers often freeze or reset during delays”
Most requested
- Filter menu options to display only items currently available for immediate ordering
- “Users suggest a filter to hide unavailable items to reduce scrolling through long menus”