High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate basic utility of the service remains functional for a small subset of satisfied users, but report persistent technical errors prevent users from managing channel subscriptions or viewing content post-update and ineffective customer support and technician fraud erode trust in the service provider.
Rating: 2.9
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.0/ 5
★★★★★
(691.6K)Current version
2.9/ 5
-1.1 vs overall
★★★★★
(373)Main signal post-update: persistent technical errors prevent users from managing channel subscriptions or viewing content post-update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Basic utility of the service remains functional for a small subset of satisfied users
- “Users occasionally report the service is useful for their needs”
- “Some feedback indicates an excellent experience with the core DTH offering”
Complaint
Common complaints
- Persistent technical errors prevent users from managing channel subscriptions or viewing content post-update
- “Users report recurring error messages when attempting to modify channel packs”
- “Frequent reports of content playback failures and app crashes across multiple versions”
- Ineffective customer support and technician fraud erode trust in the service provider
- “Customers cite unresolved complaints and unresponsive support channels”
- “Reports of technicians charging for incomplete work or unnecessary service visits”
Request
Most requested
- International version of the mobile application for accessing Indian content abroad
- “Users request a dedicated international app version to mirror set-top box functionality”