Wolt is an on-demand delivery app for food, groceries, and retail, operating on iOS and Android.
Product velocity
Dormant
Daily rank 🇺🇸
—
Food & Drink
Sentiment
4.0
80k reviews
Nemesis
foodpanda: Food & Groceries
The App DNA
What makes this app unique?
Users hire Wolt to bridge the gap between local merchant inventory and immediate delivery needs, relying on loyalty benefits to justify recurring usage.
For Consumers seeking on-demand delivery for food, groceries, and pet supplies who prioritize convenience and multi-vendor ordering.
What does it look like?
Key features
Maintains existing free delivery and exclusive offers for legacy Genius members post-migration
Allows ordering from two separate partners within a single delivery fee structure
Enables multi-user order coordination and direct cost splitting within the app interface
How much does it cost?
Monetization relies on transaction-based delivery fees and a subscription-based Genius tier for recurring revenue.
Velocity
Dormant developmentopaqueShow more...
The app has been inactive for exactly 12 months, with the last recorded releases occurring in mid-May 2025. Given the lack of any updates for a full year, the development cycle is classified as a zombie state. There is no evidence of ongoing maintenance, feature development, or live operations support.
Who built it?
Wolt Oy
5 apps tracked · Food & Drink
Wolt Delivery: Food and more
Wolt Courier Partner
Merchant lite
Wolt Delivery: Food and moreUser Sentiment
What do users think recently?
Fresh user feedback skews upset. Users report automated chatbot support fails to resolve order issues or provide human assistance for users.
How are ratings & reviews evolving?
What users say, by theme
- Automated chatbot support fails to resolve order issues or provide human assistance for users
50 of 50 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Tazz - Food and other cravings
How's the Food & Drink market?
Wolt holds a #26 Free position in the Food & Drink category (RO), with a 0.73-star rating gap between iOS and Android platforms. The Android rating of 3.95 on 79,514 reviews indicates significant friction in the core delivery experience that limits growth relative to category leaders.
Read the market outlookThe rivals identified
By Foodpanda
With over 3.5 million reviews and a high-velocity release cadence, foodpanda represents the most significant direct competitor in the food delivery space.
- Maintains a massive multi-vertical logistics network that integrates grocery and food delivery seamlessly
- High-frequency release cycle of 28 updates in six months signals aggressive feature iteration
- Deep market penetration in emerging regions creates a significant barrier to entry for newcomers
Uber Eats: Food and GroceryContender
talabat: Food, grocery & moreContender
Bolt Food: Delivery & TakeawayContenderUnlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Tazz - Food and other cravings
Where is it heading?
The food delivery market is consolidating around operational reliability, and Wolt's current service-failure rate leaves it exposed to aggressive rivals like foodpanda. Unless the platform shifts from automated support to human-led resolution, the churn from the Tazz migration will permanently depress the user base into the next quarter.
- Systemic delivery failures and automated support loops erode trust, which compounds the rating drag already visible on the Android platform.
- Recent updates focused on stability rather than feature expansion, signaling that the platform is currently in a defensive maintenance mode.
The SWOT
- Genius loyalty program retains legacy subscriber value
- eMAG account integration provides a unique retail-to-delivery conversion funnel
- Human-led support integration could recover lost trust
- Expanding grocery partnerships to match foodpanda's vertical density
Next best moves
Replace automated chatbot with human-led support because support-loop complaints are the #1 sentiment driver → reduce churn
+ 1 more prioritized moveThe counter-intuitive read
The Tazz migration is a liability, not an asset…
Read the full takeFeature gaps
Predictive AI for delivery time estimation (available in Uber Eats but absent here)
Since the last report: The platform transitioned from a migration-focused strategy to a defensive posture due to critical service failures and negative user sentiment.
Bottom line
Wolt must prioritize human support and payment reliability, because the current service failures are driving users to competitors, so the PM should pivot resources from feature expansion to core stability.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeReport last updated