High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. but report automated chatbot support fails to resolve order issues or provide human assistance for users and extended delivery delays and order cancellations erode trust in the food delivery service reliability.
Rating: 4.0
Reviews: 50
Confidence: high
How did the latest release land?
Overall
4.0/ 5
★★★★★
(79.9K)Current version
4.7/ 5
+0.7 vs overall
★★★★★★
(382)Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
Complaint
Common complaints
- Automated chatbot support fails to resolve order issues or provide human assistance for users
- “Users report the virtual assistant is repetitive and prevents access to human operators”
- “Support interactions are described as circular and ineffective for solving delivery or payment problems”
- Extended delivery delays and order cancellations erode trust in the food delivery service reliability
- “Orders frequently arrive hours late or are cancelled without clear communication to the customer”
- “Users express frustration with inaccurate delivery time estimates provided during the checkout process”
- Financial friction caused by payment processing errors and delayed refunds for cancelled orders
- “Customers report money being taken for orders that are subsequently cancelled without immediate reimbursement”
- “Users describe difficulty recovering funds after the platform fails to fulfill the delivery”
Request
Most requested
- Transparent communication regarding order status and access to human support representatives
- “Users request clear updates when orders are delayed instead of automated generic responses”
- “Customers ask for direct access to human agents to resolve payment and delivery disputes”