| Core Identity |
| Developer | The Home Depot, Inc. | Jo-Ann Stores, Inc. | Backpackr Inc. | Firebolt Inc. | Toolstation | TouchNote Ltd | Crate and Barrel | Letyshops Europe GmbH | Groupon, Inc. | Best Buy Co., Inc. |
| Category | Shopping | Shopping | Shopping | Entertainment | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping |
| Platform | iOS, Android | iOS, Android | iOS, Android | iOS, Android | Android | iOS | iOS, Android | Android, iOS | Android, iOS | iOS |
| Store Metrics |
| Rating | 4.8 / 5 | 4.8 / 5 | 3.0 / 5 | 4.0 / 5 | 4.8 / 5 | 4.8 / 5 | 4.7 / 5 | 4.2 / 5 | 4.8 / 5 | 4.9 / 5 |
| Ratings Count | 3,241,195 | 656,702 | 2 | 2 | 65,530 | 80,593 | 12,057 | 404 | 587,850 | 1,671,318 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Dec 16, 2009 | Dec 1, 2010 | Oct 12, 2021 | Jun 3, 2021 | Jun 1, 2021 | Sep 18, 2009 | May 31, 2012 | Apr 23, 2018 | Feb 27, 2010 | May 16, 2009 |
| Last Updated | May 12, 2026 | Jun 7, 2025 | Apr 27, 2026 | May 14, 2026 | May 11, 2026 | May 21, 2026 | Apr 27, 2026 | May 11, 2026 | Jun 25, 2026 | Jun 25, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | negative | - | - | - | positive | mixed | mixed | - | positive |
| Score | 25/100 | 35/100 | - | - | - | 85/100 | 45/100 | 45/100 | - | 85/100 |
| Praises | - Convenient online shopping experience with reliable delivery and simple return processes for home goods
| - Extensive product variety and specialized crafting inventory provided a unique shopping experience for long-term users
| - | - | - | - Convenience of mobile-to-physical delivery
| - User friendly interface design makes account management and credit card payments feel efficient
| - Reliable cashback payouts provide tangible financial returns for frequent online shoppers
| - | - Curbside pickup convenience
|
| Complaints | - Severe performance degradation and freezing screens make the shopping experience unusable post-update
| - Business closure and bankruptcy have left a significant void for local crafting and sewing communities
| - | - | - | - Delivery time inconsistencies
| - Frequent application crashes during cart access or product viewing break the shopping flow
| - Missing cashback credits after qualifying purchases trigger significant user frustration and distrust
| - | - Marketplace navigation friction
|
| Requests | - Improved search relevance and filtering capabilities to help users find specific product variations
| - Reopening of physical store locations to restore access to essential crafting materials
| - | - | - | - | - Native iPad support is required to provide a functional experience for browsing furniture
| - Direct app redirection for partner stores would improve tracking reliability and user experience
| - | - Improved search filtering
|
| Strategic Intel |
| Strengths | - Proprietary in-store GPS navigation functions as a physical-to-digital distribution moat
- Integrated credit financing ecosystem increases lifetime value for professional contractors
| - Community-driven project sharing creates organic acquisition
- Loyalty program data enables targeted coupon delivery
| - Jakcademy training functions as a B2B distribution barrier
- Integrated logistics partnerships provide a cost-saving mechanism
| - | - | - Local printing network reduces delivery friction
- High rating (4.8) sustains organic install velocity
- Personalization features drive emotional attachment
| - Design Trade Program locks in high-volume professional purchasing
- AR visualization reduces high-ticket return rates
- Registry integration drives high-intent customer acquisition
| - 3,000+ store partnership network provides broad category coverage
- PayPal withdrawal integration ensures liquid financial rewards
| - High-volume inventory across beauty and fitness sustains daily active usage
- Apple Pay integration reduces friction in the checkout funnel
| - Price Match Guarantee prevents showrooming-driven churn
- AR visualization reduces high-value item return rates
- Omnichannel curbside pickup creates physical-digital bridge
|
| Weaknesses | - Severe performance freezing post-update erodes daily active habit
- Broken authentication loops prevent access to purchase history
| - Unredeemable gift cards post-bankruptcy
- Forced competitor redirects
- 1.0★ Android-iOS rating gap
| - Android-iOS rating gap suggests inconsistent performance
- Lack of cloud-save functionality creates friction
| - | - | - No cloud-save for custom designs
- Premium tier pricing lacks clear value
- Limited social media integration
| - Frequent cart crashes during checkout
- Registry inventory logic failures
- Lack of native tablet interface
| - 3.63 rating on Android trails iOS by 0.58 points
- Multi-month payout validation window creates retention friction
| - Infinite-scroll discovery creates decision fatigue
- Lack of personalized filters compared to curated competitors
- Android-iOS rating parity is non-existent due to lack of recent Android development
| - Membership-gated deals create friction for casual users
- Marketplace expansion introduces third-party quality risks
- Legacy checkout flows occasionally lag
|
| Pricing | free | free | free | free | free | freemium | free | free | free | freemium |
| Momentum | Active | Zombie | Maintenance | Intense | - | Active | Maintenance | Maintenance | Intense | Maintenance |
| Update Cadence | 5 versions, ~9d avg | 2 versions, ~0d avg | 5 versions, ~66d avg | 5 versions | - | 2 versions, ~9d avg | 2 versions, ~35d avg | 2 versions, ~2d avg | 5 versions, ~7d avg | 3 versions, ~21d avg |
