United Airlines user reviews, decoded
High confidence · Latest 62 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Fresh user feedback skews mixed. Users appreciate the booking and check-in process provides a straightforward experience for travelers managing their own itineraries and active route maps and clear flight information help infrequent travelers navigate their journey with confidence, but report frequent application crashes following the latest update prevent users from accessing boarding passes or booking flights.
Rating: 4.7
Reviews: 99
Confidence: high
The latest update introduced widespread crash reports that were absent in pre-update reviews, causing a sharp decline in sentiment despite the app's core utility.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The booking and check-in process provides a straightforward experience for travelers managing their own itineraries
- Active route maps and clear flight information help infrequent travelers navigate their journey with confidence
Common complaints
- Frequent application crashes following the latest update prevent users from accessing boarding passes or booking flights
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.