High confidence · Latest 100 of 101 total reviews analyzed · Based on 101 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate high quality network coverage and responsive customer service support provide value for long-term subscribers, but report persistent login failures and authentication errors prevent users from managing their accounts post-update and automated support chat systems fail to resolve technical issues and create frustrating service loops.
Rating: 2.4
Reviews: 101
Confidence: high
How did the latest release land?
Overall
2.4/ 5
★★★★★★
(2.4M)Current version
4.4/ 5
+2.0 vs overall
★★★★★★
(17.6K)Main signal post-update: high quality network coverage and responsive customer service support provide value for long-term subscribers.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- High quality network coverage and responsive customer service support provide value for long-term subscribers
- “Users report satisfaction with signal strength and overall service quality”
- “Positive feedback regarding successful resolution of account access issues via chat support”
Complaint
Common complaints
- Persistent login failures and authentication errors prevent users from managing their accounts post-update
- “Users report being stuck in loops or receiving error messages when attempting to sign in”
- “Frequent reports of app crashes or inability to load account information after the latest update”
- Automated support chat systems fail to resolve technical issues and create frustrating service loops
- “Users describe the AI support bot as ineffective at handling specific network or billing problems”
- “Customers report being trapped in circular navigation between the app and automated support channels”
Request
Most requested
- Direct access to human customer service representatives to resolve complex technical and billing disputes
- “Users explicitly request the ability to bypass AI bots to speak with a person”
- “Requests for more effective channels to report service outages and request technical visits”