High confidence · Latest 99 of 117 total reviews analyzed · Based on 117 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate reliable and efficient delivery service provides high value for daily food and grocery orders, but report inconsistent delivery times and cold food arrivals frustrate customers expecting timely service and unresponsive and automated customer support fails to resolve refund requests or service errors.
Rating: 4.0
Reviews: 117
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Reliable and efficient delivery service provides high value for daily food and grocery orders
- “Users highlight the service as a convenient daily habit for meals”
- “Positive feedback on the speed and quality of delivery in specific regions”
Common complaints
- Inconsistent delivery times and cold food arrivals frustrate customers expecting timely service
- “Frequent reports of orders arriving significantly later than the estimated delivery time”
- “Customers complain about receiving cold or damaged food due to courier batching”
- Unresponsive and automated customer support fails to resolve refund requests or service errors
- “Users report that support agents provide repetitive, unhelpful, or scripted responses”
- “Frustration regarding the refusal of refunds for missing or spoiled items”
Most requested
- Transparent pricing and loyalty rewards for frequent users to offset rising service costs
- “Requests for discounts or promotions specifically for long-term daily users”
- “Desire for more clarity on service fees and delivery charges”