High confidence · 100 reviews analyzed · Based on 100 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate core application performance remains stable and functional for a subset of android users, but report automated support systems fail to resolve account blocks and payment disputes effectively and post-update technical regressions cause frequent application crashes and notification failures on ios.
Rating: 4.5
Reviews: 100
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(1.3M)Current version
3.9/ 5
-0.7 vs overall
★★★★★
(2.3K)Main signal post-update: automated support systems fail to resolve account blocks and payment disputes effectively.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core application performance remains stable and functional for a subset of Android users
- “Users report the application functions quickly and reliably on specific Android builds”
- “Positive feedback highlights the ease of understanding the interface”
Complaint
Common complaints
- Automated support systems fail to resolve account blocks and payment disputes effectively
- “Couriers report receiving generic bot responses when contesting unfair account suspensions”
- “Users express frustration over the inability to recover withheld earnings through standard support channels”
- Post-update technical regressions cause frequent application crashes and notification failures on iOS
- “Users report the application closes unexpectedly during startup or when using the camera”
- “Missing order notifications lead to significant priority score penalties for active couriers”
Request
Most requested
- Integration of WiFi-based geolocation to improve positioning accuracy in signal-denied urban environments
- “Users request WiFi-assisted location to counter GPS jamming in metropolitan areas”
- “Couriers note that current navigation fails to provide accurate positioning in dense city centers”