High confidence · Latest 100 of 32.2K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate ease of use and lead generation, but report poor lead quality and roi and aggressive sales and billing practices.
Rating: 3.9
Reviews: 32.2K
Confidence: high
How did the latest release land?
Overall
3.9/ 5
★★★★★
(32.4K)Current version
4.0/ 5
+0.1 vs overall
★★★★★
(20.6K)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use
- “Easy to navigate and a useful tool for a business owner”
- “Yelp is simple to use and has helped customers contact me”
- Lead Generation
- “Huge views and leads in a sport amount of time!”
- “The Yelp Business app has been great for generating leads and driving new business”
Complaint
Common complaints
- Poor Lead Quality and ROI
- “I have been on yelp biz for 2 years as a business owner and yet I have not received a single lead.”
- “Most of these leads dont respond. And unless you pay a premium, Yelp will bury you under competitors pages.”
- Aggressive Sales and Billing Practices
- “They just steal your money for nothing just fake leads and they call you everyday non stop”
- “BEWARE OF FREE TRIAL SCAM!!! ... Come back Mar 8th to a charge of $169 on my credit card.”
- Review Manipulation
- “Yelp has taken every good review of mine down. Maybe if I paid for their services maybe they would allow for it to stay.”
- “Only boosts one star reviews for small businesses unless you PAY for good ones”