High confidence · 49 reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate mobile accessibility allows team members to manage support tickets while away from their primary workstations, but report frequent application crashes and unresponsiveness force users to repeatedly restart the software to perform basic tasks.
Rating: 3.8
Reviews: 49
Confidence: high
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(11.9K)Current version
4.5/ 5
+1.0 vs overall
★★★★★★
(4.2K)Main signal post-update: mobile accessibility allows team members to manage support tickets while away from their primary workstations.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Limited review volume (49 reviews). Sentiment analysis will deepen as more data lands.