Zendesk Support user reviews, decoded
High confidence · Latest 72 of 341 total reviews analyzed
Review voice lately leans frustrated. Users appreciate the core ticketing interface provides a functional way for small teams to track and claim tasks, but report frequent app crashes and unresponsiveness during ticket replies prevent agents from completing basic support tasks.
Rating: 4.5
Reviews: 341
Confidence: high
The latest update introduced side conversation support, but failed to address long-standing complaints regarding notification delays and attachment viewing, leaving these issues as active pain points.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The core ticketing interface provides a functional way for small teams to track and claim tasks
Common complaints
- Frequent app crashes and unresponsiveness during ticket replies prevent agents from completing basic support tasks
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 341 reviews. Updated regularly.