Zoho Cliq is a real-time messaging and collaboration platform for teams, offering chat, audio, and video tools on iOS and Android.
Product velocity
Active
Daily rank 🇺🇸
—
Productivity
Sentiment
4.6
32k reviews
Nemesis
Slack
The App DNA
What makes this app unique?
Teams hire Cliq to consolidate business communication and workflow automation within a single suite, reducing the overhead of managing disparate third-party tools.
For Small to medium businesses and enterprises requiring a unified communication platform with workflow automation and external stakeholder collaboration.
What does it look like?
Key features
Allows creation of custom bots, slash commands, and integrations with third-party apps like Jira, Github, and Salesforce
Zia AI automates event lifecycle tasks from group chat creation to meeting minute distribution
Supports chat, audio, and video calls for internal teams and external stakeholders like vendors or clients
How much does it cost?
Freemium model focused on business productivity, with monetization driven by enterprise-grade security and admin control tiers.
Velocity
Active developmentperformanceUX improvementsShow more...
Zoho Cliq maintains an active development pace, shipping approximately 0.6 releases per week based on the observed data. Development is currently focused on technical stability, meeting reliability, and interface consistency. While the release notes are descriptive regarding bug fixes and minor UI improvements, the team is consistently shipping updates to both Android and iOS platforms to address performance issues. The cadence remains stable, with no signs of deceleration or transition to a live-ops model.
Who built it?
Zoho
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Radar for Zoho DeskUser Sentiment
What do users think recently?
The recent review mood reads mixed. Users appreciate efficient team communication tools facilitate structured collaboration and reduce workflow delays for office employees, but report persistent application crashes during launch and chat access disrupt daily work routines for mobile users.
How are ratings & reviews evolving?
What users say, by theme
- Efficient team communication tools facilitate structured collaboration and reduce workflow delays for office employees
- Persistent application crashes during launch and chat access disrupt daily work routines for mobile users
100 of 100 recent reviews analyzed · high confidence · Mixed overall
Read the full review analysisUnlock 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Zoho Cliq - Team Communication
How's the Productivity market?
Zoho Cliq competes in the productivity category, maintaining a 4.6-star rating across over 26,000 Android reviews. The high review volume relative to iOS suggests a primary user base on Android, where stability regressions currently create the greatest churn risk.
Read the market outlookThe rivals identified
By Slack Technologies, Inc.
Slack is the industry standard for team communication, sharing the exact same enterprise-focused messaging and integration-heavy niche as Zoho Cliq.
- Extensive third-party app directory allows deep workflow automation that exceeds current Zoho Cliq capabilities.
- Advanced channel-based permissioning and enterprise grid features cater to complex organizational structures better than Cliq.
- Robust huddle and audio-first collaboration features provide a more seamless spontaneous communication experience for remote teams.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Zoho Cliq - Team Communication
Where is it heading?
The team communication market is consolidating around platforms that guarantee high-availability, leaving Zoho Cliq exposed due to its recent stability regressions. Unless the team shifts focus from feature expansion to core reliability, the current churn pressure will accelerate as competitors with higher release cadences capture the mid-market segment.
- Persistent launch crashes in the latest release erode user trust, which directly correlates with the declining sentiment trend.
- Unreliable push notifications prevent timely awareness of urgent alerts, causing professional users to consider switching to more stable competitors.
The SWOT
- Suite integration creates unified billing and data experience
- Zia AI automates administrative overhead to drive retention
- Education partnerships untapped as B2B distribution
- Wearable integration expansion to reduce mobile friction
Next best moves
Audit launch sequence because persistent crashes are the #1 complaint theme → improve daily active usage.
+ 1 more prioritized moveThe counter-intuitive read
The platform's reliance on the Zoho suite is not just a feature…
Read the full takeFeature gaps
Real-time document co-authoring (available in Microsoft Teams but absent here) +1
Since the last report: The platform has pivoted to a freemium model and repositioned its developer tools as differentiators, though mobile stability issues are now a primary driver of negative sentiment.
Bottom line
Zoho Cliq drives retention through deep suite integration, but persistent mobile stability issues undermine its utility as a primary communication tool, so the PM must prioritize stability over new feature development to prevent churn.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is Zoho Cliq a good alternative to Slack for small businesses?
Does Zoho Cliq work well for remote teams?
Are there known issues with Zoho Cliq notifications?
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