Report updated May 7, 2026
Zoho Cliq - Team Communication
For small to medium businesses and enterprises requiring a unified communication platform with workflow automation and external stakeholder collaboration.
Zoho Cliq - Team Communication is an established productivity app that is free with in-app purchases. With a 4.6/5 rating from 32.2K reviews, it shows polarized user reception. Users particularly appreciate efficient team communication tools facilitate structured collaboration and reduce workflow delays for office employees, though persistent application crashes during launch and chat access disrupt daily work routines for mobile users remains a common concern.
What is Zoho Cliq - Team Communication?
Zoho Cliq is a real-time messaging and collaboration platform for teams, offering chat, audio, and video tools on iOS and Android.
Teams hire Cliq to consolidate business communication and workflow automation within a single suite, reducing the overhead of managing disparate third-party tools.
Current Momentum
v6.0 · 1w ago
Active- Shipped external collaboration settings update.
- Improved meeting stability and reliability.
- Fixed Android launch crashes.
Active Nemesis
Slack
By Slack Technologies
Other Rivals
7-Day Rank Pulse 🇺🇸
ProductivityNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Allows creation of custom bots, slash commands, and integrations with third-party apps like Jira, Github, and Salesforce
Zia AI automates event lifecycle tasks from group chat creation to meeting minute distribution
Supports chat, audio, and video calls for internal teams and external stakeholders like vendors or clients
How much does it cost?
- Free tier available
- Paid plans available for enterprise and business needs
Freemium model focused on business productivity, with monetization driven by enterprise-grade security and admin control tiers.
Who Built It?
Providing a comprehensive, privacy-first ecosystem of integrated business and productivity tools for professionals and enterprises.
Portfolio
13
Apps
What other apps does Zoho make?
Zoho Shifts
Mobile Device Manager Plus MSP
ZiBot
Zoho One
Vani - Visual Collaboration
Billing Management - Zoho
Explore the full Zoho report
Portfolio breakdown, audience, momentum, and every app published by Zoho.
What do users think recently?
High confidence · 100 reviews analyzed · Based on 100 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a mixed sentiment. Users appreciate efficient team communication tools facilitate structured collaboration and reduce workflow delays for office employees, but report persistent application crashes during launch and chat access disrupt daily work routines for mobile users.
What Users Love
What Frustrates Users
What Users Want
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Zoho Cliq - Team Communication?
How's The Productivity Market?
How does it evolve in the Productivity market?
Zoho Cliq competes in the productivity category, maintaining a 4.6-star rating across over 26,000 Android reviews. The high review volume relative to iOS suggests a primary user base on Android, where stability regressions currently create the greatest churn risk.
Rank progression
9 active rankings tracked — 30-day window
The rivals identified
Nemeses(1)
Slack is the industry standard for team communication, sharing the exact same enterprise-focused messaging and integration-heavy niche as Zoho Cliq.
Differentiators
- Extensive third-party app directory allows deep workflow automation that exceeds current Zoho Cliq capabilities.
- Advanced channel-based permissioning and enterprise grid features cater to complex organizational structures better than Cliq.
- Robust huddle and audio-first collaboration features provide a more seamless spontaneous communication experience for remote teams.
Head to head
Zoho Cliq must lean into its 'all-in-one' value proposition to defend against Slack's superior ecosystem, focusing on deep integration with the Zoho suite to increase switching costs.
Contenders(4)
Mattermost targets the same developer-centric and security-conscious audience as Zoho Cliq with a focus on operational workflows.
Differentiators
- Developer-first design prioritizes technical integrations and incident response workflows over general-purpose social chat features.
- High-performance architecture supports massive scale for engineering teams requiring low-latency communication and robust API access.
Rocket.Chat offers a self-hosted, open-source alternative that directly competes with Cliq's focus on business productivity.
Differentiators
- Self-hosting capabilities provide total data sovereignty and compliance control for highly regulated industries like finance.
- Highly customizable white-labeling options allow businesses to brand the communication platform as their own internal tool.
Google Chat serves as a direct alternative for organizations already committed to the Google Workspace ecosystem.
Differentiators
- Seamless integration with Google Drive and Calendar provides a frictionless experience for Workspace-heavy organizations.
- Unified search functionality across mail, drive, and chat creates a powerful information retrieval advantage for users.
Teams dominates the enterprise communication space by bundling chat with the ubiquitous Microsoft 365 productivity suite.
Differentiators
- Deep integration with Office 365 allows real-time document co-authoring directly within the chat interface.
- Enterprise-grade video conferencing and meeting scheduling capabilities are natively baked into the core communication experience.
Same space(3)
Pumble is a direct, simplified communication alternative that focuses on ease of use and cost-effectiveness.
Differentiators
- Unlimited message history on the free tier provides a compelling entry point for budget-conscious small businesses.
- Simplified interface reduces onboarding friction for teams transitioning from email-based communication.
Asana focuses on task-based collaboration, competing for the same 'productivity' screen time as Zoho Cliq.
Differentiators
- Task-centric communication keeps discussions tethered to specific deliverables rather than general channel-based chat.
- Advanced timeline and workload management tools provide visibility into team capacity that chat apps lack.
monday.com bridges the gap between project management and team communication, serving as a broader productivity platform.
Differentiators
- Visual workflow automation allows teams to trigger communications based on specific project status changes.
- Highly flexible board-based architecture supports diverse business processes beyond simple messaging and chat.
Compare Zoho Cliq - Team Communication against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for Zoho Cliq - Team Communication
Strengths to defend, gaps to attack
Core Strengths
- Suite integration creates unified billing and data experience
- Zia AI automates administrative overhead to drive retention
Critical Frictions
- Frequent launch crashes disrupt daily work routines
- Unreliable push notifications prevent timely awareness of urgent alerts
Growth Levers
- Education partnerships untapped as B2B distribution
- Wearable integration expansion to reduce mobile friction
Market Threats
- Slack's superior developer ecosystem
- Microsoft Teams' native document co-authoring capabilities
What are the next best moves?
Audit launch sequence because persistent crashes are the #1 complaint theme → improve daily active usage.
Launch crashes are the top-cited frustration in sentiment analysis.
Trade-off: Pause the Zia AI feature expansion sprint to reallocate engineering hours to stability.
Rebuild notification listener because unreliable alerts are a critical failure for communication tools → reduce churn.
Users report notifications fail to trigger, undermining the app's core utility.
Trade-off: Delay the external collaboration UI refinement until Q3.
A counter-intuitive read
The platform's reliance on the Zoho suite is not just a feature, but a defensive barrier that keeps small businesses from migrating to Slack despite Slack's superior UI.
Feature Gaps vs Competitors
- Real-time document co-authoring (available in Microsoft Teams but absent here)
- Advanced channel-based permissioning (available in Slack but absent here)
Key Takeaways
Zoho Cliq drives retention through deep suite integration, but persistent mobile stability issues undermine its utility as a primary communication tool, so the PM must prioritize stability over new feature development to prevent churn.
Where Is It Heading?
Declining
The team communication market is consolidating around platforms that guarantee high-availability, leaving Zoho Cliq exposed due to its recent stability regressions. Unless the team shifts focus from feature expansion to core reliability, the current churn pressure will accelerate as competitors with higher release cadences capture the mid-market segment.
Persistent launch crashes in the latest release erode user trust, which directly correlates with the declining sentiment trend.
Unreliable push notifications prevent timely awareness of urgent alerts, causing professional users to consider switching to more stable competitors.