Zoho Desk user reviews, decoded
High confidence · Latest 61 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Review voice lately leans mixed. Users appreciate mobile access to help desk ticketing allows remote teams to maintain productivity while traveling and integration with the broader business suite provides a cohesive experience for managing customer communications, but report inconsistent push notifications prevent agents from receiving timely alerts about new customer ticket replies.
Rating: 4.7
Reviews: 100
Confidence: high
The latest update introduced the Knowledge Base module, which addresses a long-standing request for mobile article access, but notification reliability remains a persistent issue in post-update feedback.
How did the latest release land?
Review themes
What users love
- Mobile access to help desk ticketing allows remote teams to maintain productivity while traveling
- Integration with the broader business suite provides a cohesive experience for managing customer communications
Common complaints
- Inconsistent push notifications prevent agents from receiving timely alerts about new customer ticket replies
Most requested
Full sentiment breakdown
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