Report updated Apr 3, 2026
Amazon Care
v22.8.5Former users of the Amazon Care service who need to access or download their historical medical records.
What Is Amazon Care?
Launched Oct 3, 2019
Updated Feb 2023
What does it look like?
What are the key features?
Provides a portal for users to retrieve and manage their personal medical records following service closure.
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
Gathering public signals...
Sentiment analysis will be available once enough user reviews are collected.
What are the pros and cons?
Pros
- High historical user satisfaction (4.9 rating)
- Robust HIPAA-compliant data infrastructure
- Clear and transparent sunset communication
Cons
- Complete cessation of healthcare services
- No active growth or new user acquisition
- Maintenance-only development status
What is the market outlook?
Growth Opportunities
- Competitors can capture displaced enterprise clients
- Market gap for high-UX virtual primary care
- Data integration opportunities for new providers
Market Threats
- Regulatory risks regarding long-term data retention
- Brand dilution for other Amazon health ventures
- Market consolidation by incumbents like Teladoc
Who competes with Amazon Care?
New Kids on the Block
Wings of Heroes: Flying Games
RORTOS SRL
A fast-growing direct-to-consumer telehealth platform expanding into chronic care management.
A fast-growing direct-to-consumer telehealth platform expanding into chronic care management.
What are the key takeaways?
Amazon Care is a divisive health & fitness app that is completely free. With a 4.9/5 rating from 8.1K reviews, it receives mixed feedback from users.
Best for: Former users of the Amazon Care service who need to access or download their historical medical records.
How much does it cost?
Model: free
The app is currently in a sunset phase, serving only as a utility for data retrieval rather than an active commercial product.