Care.com: Hire Caregivers
v22.37Busy families and individuals seeking vetted, reliable care solutions for children, seniors, pets, and home maintenance.
What Is Care.com: Hire Caregivers?
Launched Oct 10, 2009
Updated Mar 2026
What users think
Key Features
Platform for finding caregivers across diverse needs including child care, senior care, pet care, and housekeeping.
Every caregiver on the platform is required to undergo a background check.
Dedicated support line for users to address safety concerns and questions at any time.
Recent User Sentiment
“Recent user voice shows a upset sentiment. Users appreciate effective caregiver matching, but report technical bugs and login issues and aggressive paywall and subscription issues.”
What Users Love
Found wonderful caregivers who have since become friends
Helped me find a wonderful caregiver for my baby
Pain Points
Stuck on the splash screen or the login screen
New version of app still won’t let me log in
You have to upgrade to look at messages......instant uninstall
Charged me over $60 for a month of subscription and deleted my account immediately
High confidence · 99 reviews available
App Store Performance
| Chart | Rank | Change |
|---|---|---|
| Grossing | #72 | ▲6 |
Pros and Cons
Pros
- Strong brand recognition with over 29 million families served.
- Robust safety infrastructure including mandatory background checks.
- High-volume marketplace with a diverse range of care categories.
Cons
- Catastrophic technical debt resulting in login loops and frequent crashes.
- Non-transparent billing practices leading to user distrust.
- Poor customer support responsiveness.
Market Outlook
Growth Opportunities
- Competitors can capture churned users by offering a more stable mobile experience.
- Opportunity to implement transparent, in-app subscription management.
- Potential to improve UX by streamlining the transition from browsing to hiring.
Market Threats
- Reputational damage from negative reviews driving users to niche competitors.
- Increased regulatory scrutiny regarding subscription cancellation practices.
- Potential for platform de-ranking due to technical instability.
Key Takeaways
Care.com: Hire Caregivers is a upsetting lifestyle app that is free with in-app purchases. With a 3.7/5 rating from 55.1K reviews, it upsets most users from users. Users particularly appreciate effective caregiver matching, though technical bugs and login issues remains a common concern.
Best for: Busy families and individuals seeking vetted, reliable care solutions for children, seniors, pets, and home maintenance.
App Details & Pricing
Model: freemium
The app uses a freemium model that lowers the barrier to entry for families to browse, while gating the actual hiring and communication process behind a subscription or service fee.
iOS Version
22.37
Android Version
22.2.10
Release Date
Oct 10, 2009
iOS Price
Free
Android Price
Free