The latest major update for 8x8 Work introduced new faxing and SMS capabilities alongside performance adjustments. While the rating delta shows a nominal increase of 0.95 stars, the sample size of three reviews is insufficient to validate a positive trend. The emergence of critical audio failures on incoming calls offsets the reported reliability gains, resulting in a negative net sentiment impact.

Send faxes directly from the app, hide Call Forwarding via Work App Settings, and reply to short code SMS. Includes other small bug fixes and improvements.

The latest major update for 8x8 Work on Android resulted in a 0.56 star decline in average ratings. While the sample size remains small, user reports of incoming call failures and technical instability indicate the update failed to deliver its stated performance improvements. The current verdict is negative due to the emergence of critical functional regressions.

This release includes 8x8 Resolve bug fixes and improvements, updated login and passkey experience, short code SMS reply support, and the ability to hide Call Forwarding via Work App Settings.