8x8 Workv12.13
Released September 9, 2026Major
iOS
The latest major update for 8x8 Work introduced new faxing and SMS capabilities alongside performance adjustments. While the rating delta shows a nominal increase of 0.95 stars, the sample size of three reviews is insufficient to validate a positive trend. The emergence of critical audio failures on incoming calls offsets the reported reliability gains, resulting in a negative net sentiment impact.
What changed
- New featureAbility to send faxes directly from the application
- UXOption to hide Call Forwarding via Work App Settings
- New featureSupport for replying to short code SMS
- PerformanceGeneral bug fixes and performance improvements
Reception
42/ 100 impact scoreNegative
What worked
Performance
Users report improved call reliability following support intervention post-update.
What didn't
Performance
backfiredIncoming calls result in total silence after answering, indicating a critical regression in core communication functionality.
Marlvel takeaways
- Investigate the audio routing failure on incoming calls reported immediately following the latest update.
- Monitor incoming feedback closely, as the current sample size remains too small to confirm if the reported audio regression is widespread.
- Validate the new fax transmission and short code SMS features against the reported stability issues to ensure core business workflows remain functional.
Original release notes
Send faxes directly from the app, hide Call Forwarding via Work App Settings, and reply to short code SMS. Includes other small bug fixes and improvements.