8x8 Workv12.12.0
Released September 8, 2026Major
Android
The latest major update for 8x8 Work on Android resulted in a 0.56 star decline in average ratings. While the sample size remains small, user reports of incoming call failures and technical instability indicate the update failed to deliver its stated performance improvements. The current verdict is negative due to the emergence of critical functional regressions.
What changed
- Performance8x8 Resolve bug fixes and stability improvements
- UXUpdated login and passkey authentication experience
- New featureSupport for short code SMS replies
- UXOption to hide Call Forwarding via Work App Settings
Reception
40/ 100 impact scoreNegative
What didn't
Performance
backfiredUsers report persistent technical instability and an inability to receive incoming calls following the latest update.
Marlvel takeaways
- Prioritize a hotfix for incoming call reception, as current reports indicate a regression in core functionality.
- Monitor incoming feedback closely to determine if the reported instability is isolated to specific device configurations.
Original release notes
This release includes 8x8 Resolve bug fixes and improvements, updated login and passkey experience, short code SMS reply support, and the ability to hide Call Forwarding via Work App Settings.