Avaya Call Management System Mobile Supervisor
By Avaya
Avaya CMS Mobile Supervisor is an iPad-based client designed to untether call center supervisors from their desks. It provides real-time performance metrics and visual threshold alerts, enabling immediate oversight and intervention across contact center operations.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Call center supervisors who require mobile access to real-time agent and skill performance data.
Key features
Provides live statistics and performance data for both call center skills and individual agents.
Offers customizable thresholds that provide visual indicators when call center metrics deviate from acceptable boundaries.
Allows users to transition from a skill-based view to an agent-based view for deeper operational analysis.
How much does it cost?
Velocity
Who built it?
Avaya
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Avaya StoreUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Avaya Call Management System Mobile Supervisor
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for Avaya Call Management System Mobile Supervisor
Where is it heading?
Bottom line
This app requires an existing Avaya CMS server (R17 R3 or later) with a valid user login and an externally signed certificate to function.
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