| Core Identity |
| Developer | PT Sari Burger Indonesia | DoorDash, Inc. | Caviar, Inc. | ChowNow | EatStreet | InstaShop Ltd | EatOkra Inc. | McDonald's Global Markets LLC | Thuy Gia Nguyen | Maadinfo Services |
| Category | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | iOS | iOS, Android | iOS, Android | iOS, Android | Android, iOS | iOS |
| Store Metrics |
| Rating | 4.9 / 5 | 4.8 / 5 | 4.8 / 5 | 4.7 / 5 | 4.7 / 5 | 4.7 / 5 | 4.7 / 5 | 3.2 / 5 | 3.0 / 5 | 4.8 / 5 |
| Ratings Count | 59 | 22,524,101 | 170,781 | 25,092 | 30,458 | 14,701 | 1,203 | 5,960 | 73 | 264 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jan 5, 2020 | Oct 10, 2013 | Dec 4, 2014 | Jun 13, 2017 | Jul 9, 2013 | Jun 11, 2015 | May 7, 2017 | Feb 23, 2018 | Dec 13, 2013 | Apr 4, 2022 |
| Last Updated | May 11, 2026 | Jun 29, 2026 | Jun 29, 2026 | Mar 24, 2026 | Jan 16, 2026 | Apr 24, 2026 | Mar 14, 2026 | May 1, 2026 | Oct 31, 2019 | May 11, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | - | positive | positive | positive | terrible | positive | mixed | positive | - |
| Score | 45/100 | - | 85/100 | 85/100 | 85/100 | 15/100 | 85/100 | 50/100 | 75/100 | - |
| Praises | - Frequent promotional discounts and voucher availability drive value for regular food delivery users
| - | - Exclusive restaurant selection
| - Fair commission structure
| - Ease of ordering and local variety
| - Occasional users find the grocery delivery service fast and convenient for daily needs
| - Community impact and discovery of niche culinary spots
| - Convenience of mobile ordering and accessibility of frequent, tailored discounts
| - Visual timer interface provides immediate clarity for managing multiple cooking tasks simultaneously
| - |
| Complaints | - Persistent login and password reset failures prevent users from accessing their accounts
| - | | - Inconsistent delivery tracking
| - Delivery delays and tracking inaccuracies
| - Customer service is completely unreachable and fails to resolve payment or delivery disputes
- Orders are frequently missing items or cancelled without customer notification or refund processing
| - Navigation friction and occasional data inaccuracies in listings
| - Frequent reports of app instability, login failures, and difficulty redeeming rewards
| - Forced notification permission prompts create a recursive loop that prevents core app functionality
| - |
| Requests | - Expanded character limits for order notes to allow for more detailed delivery instructions
| - | - | - | - | - Implementation of a functional and responsive customer support channel for real-time issue resolution
| - Native ordering and improved offline functionality
| - | - Customizable timer labels would allow users to track multiple dishes without confusion during large meals
| - |
| Strategic Intel |
| Strengths | - Crown loyalty program incentivizes repeat purchase behavior
- Gamification loops increase session frequency
| - 310,000+ restaurant menu network creates a high-barrier supply moat
- DashPass subscription incentivizes high-frequency usage via fee waivers
| - Curated restaurant partnerships create a premium brand identity
- DashPass integration provides a proven recurring-revenue retention loop
| - Commission-free model aligns incentives with independent restaurants
- 24/7 human support builds trust with restaurant partners
- Brand positioning attracts value-conscious diners
| - Localized restaurant partnerships in mid-sized markets
- Group-ordering feature reduces friction for social dining
| - Multi-vertical marketplace aggregates local retail demand
- Post-checkout item modification increases basket size
- Established partnerships with local supermarket chains
| - 22,500-listing directory functions as a cultural distribution barrier
- Community-driven recommendation model drives high organic loyalty
| - Global physical footprint creates high-frequency baseline traffic
- Loyalty program enables direct personalized discount distribution
| - Visual stove-top interface drives immediate clarity for multi-tasking
- Minimalist design reduces cognitive load during high-pressure cooking
| - Legacy file format support (Meal Master, MasterCook) creates a data-migration moat for power users.
|
| Weaknesses | - Persistent login failures block account access
- Inconsistent delivery reliability frustrates users
- Geographic service limitations block order placement
| - Premium tier at $9.99/month above category median
- Gig-worker logistics model limits control over delivery quality
| - High delivery fees relative to mass-market competitors
- Limited B2B corporate ordering features compared to Seamless
| - Lack of dedicated delivery fleet causes inconsistent tracking
- Smaller restaurant inventory limits daily-use frequency
- No integrated loyalty program for diners
| - Lack of high-frequency subscription model
- Automated support systems lack premium human touch
| - Unreachable customer support infrastructure
- Frequent order cancellations without user notification
- Reports of unjustified service fees post-confirmation
| - 0% native transaction conversion rate
- Manual listing verification slows expansion speed
| - 2.8-star Android rating indicates persistent technical instability
- Lack of social-sharing features limits organic viral growth
| - Aggressive notification-permission loop blocks core functionality
- Lack of custom timer labeling confuses users managing complex dishes
- Premium tier at $0 (ad-supported) limits revenue per user
| - Premium subscription at $22.99/year exceeds the casual-utility median, creating a barrier to entry.
|
| Pricing | free | freemium | freemium | free | free | free | free | free | freemium | freemium |
| Momentum | Maintenance | Intense | Intense | - | - | Maintenance | Maintenance | Maintenance | Maintenance | - |
| Update Cadence | 2 versions, ~40d avg | 5 versions, 2 majors/6mo, ~4d avg | 5 versions, ~4d avg | - | - | 2 versions, ~3d avg | 2 versions, 2 majors/6mo, ~142d avg | 2 versions, ~4d avg | 5 versions | - |
