| Core Identity |
| Developer | Ocean Conservancy | San Francisco 311 | City of Los Angeles | City of Boston | City of Philadelphia | Pacific Gas & Electric Company | JABATAN DIGITAL NEGARA (JDN) | Big Mood Apps LLC | Aldon Apps |
| Category | Productivity | Utilities | Utilities | Utilities | Productivity | Reference | Reference | Photo & Video | Utilities |
| Platform | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | Android, iOS | iOS | iOS |
| Store Metrics |
| Rating | 4.2 / 5 | 2.8 / 5 | 1.4 / 5 | 2.6 / 5 | 2.2 / 5 | 2.8 / 5 | 0.0 / 5 | 5.0 / 5 | 5.0 / 5 |
| Ratings Count | 22 | 43 | 435 | 82 | 117 | 46 | 0 | 1 | 2 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | May 2, 2015 | Jul 23, 2013 | Mar 28, 2025 | Oct 22, 2009 | Jun 7, 2012 | Jul 7, 2021 | Aug 5, 2025 | Dec 12, 2025 | Jun 3, 2025 |
| Last Updated | Feb 17, 2026 | Nov 24, 2025 | Nov 21, 2025 | Nov 25, 2025 | Jul 31, 2024 | Apr 22, 2026 | Feb 6, 2026 | Feb 24, 2026 | Jun 3, 2025 |
| Sentiment & Reviews |
| Sentiment | negative | negative | terrible | terrible | terrible | terrible | - | - | - |
| Score | 35/100 | 25/100 | 15/100 | 25/100 | 15/100 | 25/100 | - | - | - |
| Praises | - Environmental impact tracking provides a rewarding sense of contribution to ocean health
| - Efficient reporting of street-level issues like trash and abandoned items via photo uploads
| - Direct service request submission provides a faster alternative to long phone wait times
| - Responsive city service teams provide effective resolution for specific community infrastructure maintenance requests
| - Reliable city service response times for reported issues like illegal dumping and debris removal
| - Quick resolution of reported safety issues by field inspectors following successful submission
| - | - | - |
| Complaints | - Critical submission failures prevent users from finalizing and saving cleanup data
| - Inaccurate location detection and address auto-correction errors prevent accurate incident reporting
- Lack of meaningful city response or follow-up after submitting service requests
| - Broken authentication and login workflows prevent users from accessing core service request features
- Technical instability and frequent crashes during photo uploads or address verification steps
- Degraded user experience following the latest update compared to the previous functional version
| - Frequent application crashes and loading errors prevent users from submitting new incident reports
| - Persistent application launch failures characterized by infinite loading screens on both Android and iOS platforms
- Broken photo attachment functionality prevents users from submitting visual evidence for service requests
| - Frequent application crashes during the report submission process prevent critical safety notifications
- Excessive and intrusive permission requirements for media access discourage users from reporting hazards
- Inability to register or authenticate accounts prevents users from accessing core reporting features
| - | - | - |
| Requests | - Expanded mapping and categorization features for inland and urban cleanup projects
| - Ability to cancel or update existing service requests after initial submission
| - Reversion to the previous application version that offered reliable and simple service reporting
| - Advanced search and filtering capabilities for managing and tracking previously submitted reports
| - Integration of automated trash and recycling delay notifications directly on the application home screen
| - Simplified reporting flow that does not require full device media library access
| - | - | - |
| Strategic Intel |
| Strengths | - Research-grade data aggregation functions as a B2B distribution moat into international policy partnerships
| - Direct integration with city servicing agencies
- Multi-language support for diverse resident populations
| - Direct integration with city maintenance workflows replaces high-friction telephone queues.
| - Direct integration into City of Boston work order systems [Internal]
- Transparency loop for municipal service tracking [Internal]
| - Exclusive routing into Philadelphia administrative backend
- 17-language support for diverse urban populations
| - Direct channel for infrastructure maintenance reduces liability
- Public feed transparency builds community trust
| - | - | - On-device processing architecture ensures privacy-first value proposition
- Swipe-based interface reduces cognitive load for library curation
|
| Weaknesses | - Critical submission failures in the latest release drive high churn among active volunteers
| - High crash frequency during map interaction
- Lack of city-side ticket resolution transparency
- Inaccurate location auto-correction
| - 1.43 iOS rating reflects critical failure in core authentication and photo-upload workflows.
- Degraded navigation speed post-update forces users back to legacy support channels.
| - High frequency of app crashes [Android/iOS]
- Inaccurate GPS and address input logic [Android/iOS]
- 2.5-3.1 rating range across platforms [Platform Metadata]
| - Persistent launch failures on iOS and Android
- Broken photo attachment functionality
- 2.38 average rating across platforms
| - Frequent submission crashes on current build
- Intrusive media permissions block reporting
- Authentication failures prevent core feature access
| - | - | - Freemium model gates batch operations behind a paywall
- Limited free-tier album access restricts utility
|
| Pricing | free | free | free | free | free | free | free | free | freemium |
| Momentum | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | Maintenance | - | - | Zombie |
| Update Cadence | 2 versions, ~1d avg | 2 versions, ~0d avg | 2 versions, ~9d avg | 2 versions, ~1d avg | 2 versions, 1 majors/6mo, ~27d avg | 2 versions, 2 majors/6mo, ~8d avg | - | - | 1 versions |
