High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate competitive pricing, but report ineffective customer support and financial disputes and fraud.

Rating: 4.7

Reviews: 99

Confidence: high

How did the latest release land?

Overall
4.3/ 5
(3M)
Current version
4.7/ 5
+0.4 vs overall
(16.6K)
Main signal post-update: competitive Pricing.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Competitive Pricing
    • Very satisfied with the service provided. Best prices.
    • Preços são ótimos (inferiores a 5 reais de moto e carro)
Complaint

Common complaints

  • Ineffective Customer Support
    • O suporte é inexistente... atendimento ao cliente automatizado não resolve nada
    • Não existe uma forma de acessar o suporte sem estar logado
  • Financial Disputes and Fraud
    • Esse app rouba o seu dinheiro. Cobrado R$ 17,00 da corrida que nem aconteceu
    • Absolutely scammers, they block your money

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by 99: Rides, Food, Pay, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0