High confidence · Latest 100 of 31.6K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate convenience and utility, but report forced business account/app replacement and technical bugs and performance.
Rating: 4.5
Reviews: 31.6K
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(31.9K)Current version
4.8/ 5
+0.3 vs overall
★★★★★
(16.7K)Main signal post-update: convenience and Utility.
Review themes
Praise
What users love
- Convenience and Utility
- “Easy and smooth shopping and checkout experience”
- “Amazon is vital part of my life now. So convenient online store.”
Complaint
Common complaints
- Forced Business Account/App Replacement
- “I want a personal account not a business one bring the other app back”
- “This App is useless unless you have a business.”
- Technical Bugs and Performance
- “Variation selection would bring me to a blank screen.”
- “The app is so slow it makes you want to throw your phone across the room.”