High confidence · Latest 100 of 233.1K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate product quality, but report delivery failures and delays and poor customer support.
Rating: 4.1
Reviews: 233.1K
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(233.5K)Current version
4.1/ 5
-0.6 vs overall
★★★★★
(336)Main signal post-update: delivery Failures and Delays.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Product Quality
- “Very much satisfied with the service and the cake was delicious”
- “Awesome products and lovely products”
Complaint
Common complaints
- Delivery Failures and Delays
- “Bouquet arrived 4+ hours late, completely ruining the surprise.”
- “Order placed gets returned without any notification.”
- “Never deliver in time and support team is useless”
- Poor Customer Support
- “The chatbot is completely useless it is not giving any clear information.”
- “When I call customer care, I'm waiting for an infinite period”