Brivo Mobile Pass is a digital credential app for iOS and Android that enables smartphone-based access to secured areas managed by the Brivo Access platform.
Product velocity
Maintenance
Daily rank 🇺🇸
#94
▼23Utilities · free
Sentiment
4.7
157k reviews
Nemesis
HID Mobile Access
The App DNA
What makes this app unique?
The app removes the administrative cost and physical friction of managing key cards for enterprise and multi-family facility managers.
For Enterprise facility managers, commercial real estate operators, and multifamily property administrators requiring centralized, cloud-based security management.
What does it look like?
Key features
Unlocks secured doors via smartphone using digital credentials issued by Brivo Access administrators.
Administrators email digital passes to users, eliminating the need for physical keys or access cards.
Unifies access control with video surveillance, visitor management, and intrusion detection in a single cloud view.
How much does it cost?
The app functions as a free utility for existing Brivo Access cloud-based accounts, with monetization tied to the underlying B2B enterprise platform.
Velocity
Maintenance developmentperformanceUX improvementsShow more...
Brivo Mobile Pass is currently in a maintenance phase, with the latest release occurring 107 days ago. Development activity is limited to minor bug fixes and stability improvements, with no significant feature additions observed in the recent history. The cadence of approximately one release every three to four months suggests a focus on long-term stability rather than active feature expansion. The development trend is stable but slow, prioritizing technical debt over new user-facing functionality.
Who built it?
Brivo
5 apps tracked · Utilities
Brivo Access
Brivo Install
Parakeet Installer
Brivo VisitorUser Sentiment
What do users think recently?
Recent user voice shows a frustrated sentiment. Users appreciate keyless entry functionality provides a convenient and efficient way for residents to access their apartment buildings, but report frequent forced logouts and authentication errors prevent residents from accessing their homes during daily use.
How are ratings & reviews evolving?
What users say, by theme
- Keyless entry functionality provides a convenient and efficient way for residents to access their apartment buildings
- Frequent forced logouts and authentication errors prevent residents from accessing their homes during daily use
62 of 99 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 2 user requests, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Brivo Mobile Pass
How's the Utilities market?
Brivo Mobile Pass holds a #91 Free rank in its category on the US store, reflecting its role as a niche utility for the Brivo Access platform. The app maintains a 4.76 rating on iOS despite high-frequency complaints regarding authentication reliability.
Read the market outlookThe rivals identified
By HID Global
HID is the global industry standard for physical access control; their mobile platform is the most direct alternative for enterprise-grade digital credentialing.
- Utilizes Seos technology for best-in-class security and privacy protection
- Supports a wider range of hardware readers and legacy infrastructure
- Offers 'Twist and Go' gesture technology for door unlocking
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Brivo Mobile Pass
Where is it heading?
Users report: The market for cloud-based access control is consolidating around platforms that offer high-reliability mobile credentials. Brivo Mobile Pass remains exposed: the current maintenance-only update cadence fails to resolve critical authentication friction, which directly threatens the long-term retention of Brivo Access enterprise accounts.
- Frequent forced logouts in the latest version erode the daily active habit, which compounds the rating drag already visible on Android.
- The 107-day update cadence suggests a maintenance-only posture, leaving critical authentication errors unaddressed and accelerating churn pressure among residents.
The SWOT
- Cloud-based credential issuance reduces physical hardware overhead
- Unified security suite cross-sells video and intrusion modules
- Open API platform increases switching costs via IT/OT integration
- Wearable integration removes phone-handling barriers
- Car Play integration enables dashboard gate access
Next best moves
Rebuild session persistence logic because frequent forced logouts are the #1 churn risk → restore daily access reliability
+ 1 more prioritized moveThe counter-intuitive read
The app's reliability issues are a strategic threat…
Read the full takeSince the last report: Brivo Mobile Pass has entered a maintenance-only development cycle, with a 107-day release cadence and no resolution for core authentication friction. The app's competitive position is increasingly threatened by its inability to address persistent unlocking latency and forced logout issues.
Bottom line
Prioritizing session persistence and the unlocking handshake would address the reliability failures currently undermining the Brivo Access value proposition. These fixes are essential to prevent the mobile credential utility from becoming a churn driver for the enterprise platform.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is Brivo Mobile Pass free to use?
Does Brivo Mobile Pass work if I don't have my phone?
Can I use my Apple Watch to unlock doors?
Sources
- [1] App Store, source
Report last updated