Report updated Apr 18, 2026
HP
For hP hardware owners ranging from home users needing creative printables to office professionals requiring efficient document management and device support.
HP is a challenged productivity app that is free with in-app purchases. With a 4.6/5 rating from 4.9M reviews, it faces significant user friction. Users particularly appreciate mobile convenience, though app stability and loading remains a common concern.
What is HP?
Current Momentum
v20.2 · 1mo ago
SteadyThe HP app rebranded from HP Smart, expanding support to include laptops, desktops, and peripherals. This major redesign was released across platforms between December 2025 and March 2026.
Active Nemesis
Adobe Scan: PDF & OCR Scanner
By Adobe
Other Rivals
7-Day Rank Pulse 🇺🇸
ProductivityRating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Centralized dashboard to manage printers, laptops, desktops, and accessories in one place
Automatically correct images, flatten pages, and extract text from scanned documents
Access to a library of cards, coloring pages, and educational worksheets for personal use
Step-by-step installation process for new HP hardware
Real-time notifications for low ink or paper levels with integrated ordering
How much does it cost?
- Free core functionality
- HP+ subscription (requires Original HP ink)
The app functions as a retention tool for HP's hardware ecosystem, driving recurring revenue through the Instant Ink subscription and supply replenishment.
Who Built It?
HP
Streamlining hardware management and document workflows for HP device owners. Providing a unified digital interface for printing, scanning, and peripheral configuration.
Portfolio
13
Apps
What other apps does HP make?
HP: Print and Support
HP Easy Scan
HP Support Assistant
HP PrintOS for PSP
HP Accessory Center
HP JetAdvantage Secure Print
Explore the full HP report
Portfolio breakdown, audience, momentum, and every app published by HP.
What do users think recently?
High confidence · Latest 100 of 4.9M total reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate mobile convenience, but report app stability and loading and connectivity failures.
What Users Love
What Frustrates Users
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for HP?
Where is it available?
Localized markets (12)
How's The Productivity Market?
How does it evolve in the Productivity market?
Rank progression
85 active rankings tracked — 30-day window
The rivals identified
The outtake for HP
Strengths to defend, gaps to attack
Core Strengths
- Massive install base (4.9M+ ratings)
- Unified management of both PC and Print hardware
- Direct hardware-to-app supply monitoring
Critical Frictions
- Critical stability regressions (white screen bug)
- High friction due to mandatory account creation
- Poor WiFi/connectivity handshake reliability
Growth Levers
- AI-driven image cleanup (shadow/stain removal) to compete with Adobe Scan
- MDM support for enterprise deployment (Genius Scan gap)
- Automation macros/workflows for power users (Scanner Pro gap)
Market Threats
- Software-only scanners (Adobe Scan) capturing professional users
- High-velocity competitors (TapScanner) iterating faster on PDF tools
- User exodus due to perceived predatory subscription models
What are the next best moves?
Resolve 'White Screen' and Infinite Loading regression
This is the top complaint theme and a P0 blocker that renders the app useless for a significant segment of the user base.
Implement a 'Guest Mode' for basic local printing
Users describe the mandatory account requirement as 'insane'; removing this friction for basic tasks would improve sentiment and reduce churn.
Develop AI-based document cleanup tools
Adobe Scan (Nemesis) currently differentiates with AI tools to remove fingers and stains, a capability HP's basic adjustments lack.
Feature Gaps vs Competitors
- AI-driven 'Cleanup' tool for removing stains/fingers (available in Adobe Scan)
- Smart Workflows/Macros for automated renaming and uploading (available in Scanner Pro)
- Mobile Device Management (MDM) for enterprise fleets (available in Genius Scan)
- On-device full-text search across scan library (available in Scanner Pro)
Key Takeaways
HP is successfully expanding its ecosystem footprint by rebranding into a unified device manager, but this strategy is currently undermined by a critical stability crisis. If I were the PM, I would pause feature expansion to fix the 'white screen' regression and the WiFi handshake reliability, as these core failures are driving the 'Upset' sentiment and threatening the hardware-lock-in strategy.
Where Is It Heading?
Declining
Recent updates have introduced a 'white screen' loading bug, leading to an 'Upset' user mood.
Category ranking has dropped (↓3) to #20 in the US Productivity chart.
Rebranding to 'HP app' indicates active investment in ecosystem expansion, but stability is not keeping pace.