High confidence · Latest 100 of 4.9M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate mobile convenience, but report app stability and loading and connectivity failures.
Rating: 4.7
Reviews: 4.9M
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(4.9M)Current version
4.7/ 5
+0.1 vs overall
★★★★★★
(4.1M)Main signal post-update: mobile Convenience.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Mobile Convenience
- “Really like the scan from phone feature.”
- “scanning and printing documents on go right from my phone”
Complaint
Common complaints
- App Stability and Loading
- “app will no longer open just loading symbol”
- “This app recently only opens to a blank white page”
- Connectivity Failures
- “printer itself always says printer not found”
- “WiFi drops offline, but everything else in house is fine”
- Subscription and Account Barriers
- “an account requirement for printing is insane”
- “hp was bricking printers when you cancel your instant ink subscription”