United Airlines user reviews, decoded
High confidence · Latest 120 of 3.9K total reviews analyzed
Review voice lately leans mixed. Users appreciate the streamlined check-in process allows travelers to complete their pre-flight requirements in seconds and mobile booking and flight management tools provide a reliable alternative to using the desktop website, but report international travelers face payment failures when attempting to purchase upgrades or baggage with non-us billing addresses.
Rating: 4.8
Reviews: 3.9K
Confidence: high
While the latest update introduced security wait time features, persistent reports of check-in crashes and payment errors remain, keeping these themes in an active status.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The streamlined check-in process allows travelers to complete their pre-flight requirements in seconds
- Mobile booking and flight management tools provide a reliable alternative to using the desktop website
Common complaints
- International travelers face payment failures when attempting to purchase upgrades or baggage with non-US billing addresses
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 3,899 reviews. Updated regularly.