High confidence · Latest 100 of 149 total reviews analyzed · Based on 149 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate simplified check-in process provides a fast and efficient experience for frequent travelers, but report frequent application crashes and freezing during core tasks like check-in and booking.
Rating: 4.7
Reviews: 149
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(8.9M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(8M)Main signal post-update: simplified check-in process provides a fast and efficient experience for frequent travelers.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch4 releases in range
Review themes
Praise
What users love
- Simplified check-in process provides a fast and efficient experience for frequent travelers
- “Users appreciate the ability to skip kiosks by checking bags in advance”
Complaint
Common complaints
- Frequent application crashes and freezing during core tasks like check-in and booking
- “Users report the app freezes or forces a restart during the check-in process”
Request
Most requested
- Clearer visibility of loyalty benefits and credit card perks during the booking flow
- “Users want automatic recognition of free checked bags for credit card holders”