High confidence · Latest 100 of 203 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate tracking accuracy for incoming shipments provides reliable visibility for the majority of daily users and professional driver conduct and consistent delivery performance foster positive sentiment among long-term customers, but report post-update technical failures including login loops and authentication errors prevent basic account access and inaccurate delivery status notifications and ignored instructions erode trust in the logistics process.
Rating: 4.6
Reviews: 203
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(1.2M)Current version
4.6/ 5
+0.0 vs overall
★★★★★★
(891.1K)Main signal post-update: tracking accuracy for incoming shipments provides reliable visibility for the majority of daily users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Tracking accuracy for incoming shipments provides reliable visibility for the majority of daily users
- “Users report high precision in tracking package status and location”
- “The map visualization feature is cited as a helpful tool for monitoring driver progress”
- Professional driver conduct and consistent delivery performance foster positive sentiment among long-term customers
- “Specific mentions of drivers being professional and friendly during drop-offs”
- “Reliable delivery experiences are noted as a key reason for continued service usage”
Complaint
Common complaints
- Post-update technical failures including login loops and authentication errors prevent basic account access
- “Users report being unable to sign in or verify accounts due to persistent app errors”
- “The app fails to open or crashes during the authentication process following the latest update”
- Inaccurate delivery status notifications and ignored instructions erode trust in the logistics process
- “Packages are marked as undeliverable or requiring codes when no such requirements exist”
- “Drivers frequently disregard specific delivery instructions provided through the app interface”
Request
Most requested
- Improved flexibility for delivery instructions including custom text fields for specific driver guidance
- “Users want to provide specific notes like ringing a bell or leaving packages in specific locations”
- “Current drop-down menus are perceived as too restrictive for unique delivery needs”