| Core Identity |
| Developer | Walgreen Co. | The Kroger Co. | Chewy, Inc. | Publix Super Markets, Inc. | BJ's Wholesale Club | Kohl’s | Ulta Salon, Cosmetics & Fragrance, Inc | Michaels Stores, Inc. |
| Category | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping |
| Platform | iOS, Android | Android, iOS | Android, iOS | Android, iOS | iOS | iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.8 / 5 | 4.8 / 5 | 4.9 / 5 | 4.9 / 5 | 4.8 / 5 | 4.8 / 5 | 4.9 / 5 | 4.8 / 5 |
| Ratings Count | 6,931,423 | 1,268,420 | 1,053,673 | 503,590 | 940,103 | 907,408 | 2,251,353 | 270,847 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Oct 27, 2009 | Nov 30, 2010 | Nov 7, 2016 | Sep 26, 2012 | Oct 21, 2017 | Oct 28, 2011 | Nov 11, 2012 | Jul 1, 2011 |
| Last Updated | May 4, 2026 | Apr 21, 2026 | Apr 21, 2026 | May 18, 2026 | Apr 3, 2026 | May 5, 2026 | Apr 15, 2026 | Apr 8, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | terrible | mixed | positive | mixed | negative | mixed | - |
| Score | 45/100 | 15/100 | 45/100 | 75/100 | 65/100 | 35/100 | 48/100 | - |
| Praises | - Pharmacy staff provide professional and knowledgeable care that builds long-term patient trust and loyalty
| - In-store payment integration via Plus Card QR code simplifies the checkout process for regular shoppers
- Helpful store staff and positive in-store interactions maintain brand loyalty despite digital app failures
| - Exceptional customer service interactions provide a reliable safety net for pet owners
| - Weekly BOGO sales and digital coupons provide significant value for budget-conscious shoppers
| - Express checkout and order ahead features significantly reduce time spent during in-store shopping trips
| - Consistent value through frequent discounts and rewards programs keeps loyal shoppers returning to the platform
| - Product Variety and Deals
- Virtual Try-On Features
| - |
| Complaints | - Inaccurate prescription status notifications cause unnecessary trips and frustration for patients expecting ready medication
| - Persistent shopping list synchronization failures and item disappearance frustrate users during in-store shopping trips
- Frequent app crashes and authentication errors prevent users from accessing coupons and account information
- Redesigned navigation buries essential features like the loyalty card and shopping list under excessive taps
| - Persistent login failures and authentication loops prevent users from accessing their accounts
| - Persistent technical instability prevents users from opening notifications or loading the app interface
| - Authentication loops and persistent login errors prevent users from accessing coupons or completing checkout flows
| - Frequent application crashes and freezing during filter usage disrupt the shopping experience for mobile users
| - Technical Instability and Crashes
- Login and Authentication Failures
- Payment and Checkout Errors
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| Requests | - Household account management features would allow primary caregivers to oversee the health needs of their entire family
| - Direct in-app communication channel for reporting store issues and providing feedback to customer service
- Simplified digital coupon application that automatically triggers discounts at checkout without manual clipping
| - Favorites option requested to simplify recurring purchases for specific pet items
| - Integration of in-app payment options to speed up the checkout process
| - Continuous in-app scanning capability for self-checkout to match the functionality of competing wholesale clubs
| - Improved product visualization tools like image zooming to better evaluate items before purchasing online
| - | - |
| Strategic Intel |
| Strengths | - 24/7 pharmacy chat builds long-term patient trust
- Same-day photo services drive high-margin retail foot traffic
- myWalgreens rewards increase switching costs
| - Loyalty-fuel feedback loop increases switching costs
- In-store payment integration embeds app into physical checkout
- Pharmacy utility captures high-frequency health visits
| - 24/7 expert support model builds high-trust retention
- Autoship subscription creates predictable recurring revenue
- Pharmacy integration creates a clinical barrier to entry
| - Club Publix loyalty program drives high-frequency store visits
- Deli-ordering workflow locks in high-margin prepared food sales
- Aisle-mapped shopping lists reduce in-store friction
| - Location-aware In-Club Mode increases physical shopping engagement
- ExpressPay reduces checkout friction for high-volume shoppers
| - Integrated loyalty-to-payment loop via Kohl's Pay
- Physical-to-digital inventory bridge via in-store price scanner
| - High-utility AR diagnostic tools (GLAMlab, Skin Analysis)
- Flexible cash-off rewards system
- Massive user base with 2.4M+ ratings
| - |
| Weaknesses | - Prescription status notifications frequently inaccurate
- Checkout and payment processing errors block revenue
- Persistent technical instability hinders account management
| - High-frequency list synchronization failures
- Authentication instability post-update
- Navigation redesign increases interaction cost for core features
| - Persistent authentication loops in the latest version
- High processor usage causing thermal throttling
- Aggressive auto-ship enrollment creates checkout friction
| - Persistent loading loops and notification failures post-update
- Lack of full price visibility for non-sale items
- Inventory data synchronization gaps
| - Persistent authentication loops block core coupon access
- Manual coupon clipping creates unnecessary friction
- Post-update cart loss erodes user trust
| - High crash frequency during filter usage
- Inaccurate inventory reporting
- Low recent user engagement
| - Critical authentication failures (Login loops)
- Payment processing instability
- Frequent app crashes during search
| - |
| Pricing | free | freemium | free | free | free | free | free | free |
| Momentum | Active | Active | Active | Maintenance | Intense | Intense | Steady | Intense |
| Update Cadence | 5 versions, ~12d avg | 5 versions, 3 majors/6mo, ~3d avg | 5 versions, ~10d avg | 5 versions, ~16d avg | 5 versions, ~6d avg | 5 versions, ~9d avg | 5 versions, 3 majors/6mo, ~40d avg | 5 versions |
