CRM Analytics is a specialized mobile extension of the Salesforce ecosystem, designed to empower Sales Cloud and Service Cloud users with on-the-go access to business intelligence. By transforming complex enterprise data into a native mobile experience, the app enables field-based employees to make informed, data-driven decisions without needing a desktop environment. Positioned as a value-add utility for existing Salesforce subscribers, the app excels by bridging the gap between heavy-duty CRM infrastructure and mobile productivity. Its primary differentiator is the seamless integration of Einstein-powered predictive insights, which provides users with proactive answers rather than just static dashboard views.
Product velocity
Unknown
Daily rank 🇺🇸
—
Business
Sentiment
4.7
1k reviews
Nemesis
Microsoft Power BI
The App DNA
What makes this app unique?
For Salesforce Sales Cloud and Service Cloud users who require mobile access to business data, analytics, and AI-driven insights while working remotely.
What does it look like?
Key features
Leverages AI to provide predictive insights and answers directly within the mobile interface
Includes pre-built sample applications to demonstrate capabilities and use cases
Provides seamless access to Sales Cloud and Service Cloud data in a mobile-optimized environment
Allows users to view and interact with business data and dashboards on the go
How much does it cost?
The app serves as a mobile extension for existing enterprise Salesforce customers, functioning as a value-add to the core CRM subscription rather than a standalone monetized product.
Velocity
Who built it?
salesforce.com
13+ apps tracked · Business
Salesforce
Salesforce Authenticator
Salesforce Field Service
Trailhead GO
Salesforce Events
Salesforce Maps
Trailmoji
Consumer Goods Cloud
Salesforce AR Experiences
Life Sciences Cloud Mobile
ApolloMD NOW
Salesforce on TourUser Sentiment
What do users think recently?
Fresh user feedback skews thrilled. Users appreciate data visualization & insights and ease of use & ui.
How are ratings & reviews evolving?
What users say, by theme
- Data Visualization & Insights
- Ease of Use & UI
Unlock 1 more frustration theme, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for CRM Analytics
How's the Business market?
The rivals identified
By Microsoft Corporation
Direct competitor in enterprise mobile business intelligence, offering native data visualization and dashboard access for business users.
CRM Analytics vs Microsoft Power BI
Looker Mobile (Legacy)Nemesis
Tableau MobileNemesis
Sisense Mobile BIContender
SAP Analytics CloudContenderDDomino Business IntelligenceNemesisQQlik Sense MobileContenderMMicroStrategy LibraryContenderUnlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for CRM Analytics
Where is it heading?
The SWOT
- Deep integration with the Salesforce ecosystem
- Strong AI-driven predictive capabilities via Einstein
- Highly intuitive and responsive UI
- Expand support for third-party data connectors
- Refine UI/UX for granular data customization
- Develop search-based analytics to compete with AI-first players
Unlock 3 critical frictions, 3 market threats and the analyst’s take.
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