Report updated Apr 18, 2026
CRM Analytics
For salesforce Sales Cloud and Service Cloud users who require mobile access to business data, analytics, and AI-driven insights while working remotely.
CRM Analytics is a market-leading business app that is completely free. With a 4.7/5 rating from 1.5K reviews, it delivers strong user satisfaction. Users particularly appreciate data visualization & insights, though feature limitations remains a common concern.
What is CRM Analytics?
Current Momentum
v260.0
Bug fixes and other usability enhancements.
Active Nemesis
Microsoft Power BI
By Microsoft
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
Leverages AI to provide predictive insights and answers directly within the mobile interface
Includes pre-built sample applications to demonstrate capabilities and use cases
Provides seamless access to Sales Cloud and Service Cloud data in a mobile-optimized environment
Allows users to view and interact with business data and dashboards on the go
How much does it cost?
- Free app download for existing Salesforce users
The app serves as a mobile extension for existing enterprise Salesforce customers, functioning as a value-add to the core CRM subscription rather than a standalone monetized product.
Who Built It?
salesforce.com
Extending the Salesforce CRM ecosystem to mobile to enable real-time operations, security, and upskilling for enterprise teams.
Portfolio
13
Apps
What other apps does salesforce.com make?
Explore the full salesforce.com report
Portfolio breakdown, audience, momentum, and every app published by salesforce.com.
What do users think recently?
High confidence · 46 reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a thrilled sentiment. Users appreciate data visualization & insights and ease of use & ui, but report feature limitations and ui/ux friction.
Limited review volume (46 reviews). Sentiment analysis will deepen as more data lands.
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for CRM Analytics?
How's The Business Market?
Market outlook for this category
Available very soon
The rivals identified
The outtake for CRM Analytics
Strengths to defend, gaps to attack
Core Strengths
- Deep integration with the Salesforce ecosystem
- Strong AI-driven predictive capabilities via Einstein
- Highly intuitive and responsive UI
Critical Frictions
- Limited support for third-party or non-native data integration
- Potential for information overload on small mobile screens
- Dependency on the core Salesforce subscription
Growth Levers
- Expand support for third-party data connectors
- Refine UI/UX for granular data customization
- Develop search-based analytics to compete with AI-first players
Market Threats
- Broad ecosystem reach of competitors like Power BI
- Emerging AI-native analytics platforms changing user expectations
- Risk of feature bloat
Key Takeaways
CRM Analytics is a market-leading business app that is completely free. With a 4.7/5 rating from 1.5K reviews, it delivers strong user satisfaction. Users particularly appreciate data visualization & insights, though feature limitations remains a common concern.
Where Is It Heading?
Trend analysis
Available very soon