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Customer App - Zoho Assist vs its rivals

Side-by-side comparison against Customer App - Zoho Assist's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Customer App - Zoho Assist
This App
TeamViewer QuickSupport
Nemesis
Splashtop Enterprise
Contender
LogMeIn Rescue Customer
Contender
Supremo Remote Desktop
Peer
RemotePC Remote Desktop
Peer
RustDesk Remote Desktop
New Kid
Core Identity
DeveloperZoho CorporationTeamViewer Germany GmbHSplashtop Inc.GoTo Group, Inc.Nanosystems S.r.l.IDrive IncorporatedPurslane Limited
CategoryUtilitiesProductivityBusinessUtilitiesProductivityProductivityUtilities
PlatformiOS, AndroidAndroid, iOSiOS, AndroidAndroid, iOSiOS, AndroidiOS, AndroidiOS
Store Metrics
Rating4.1 / 52.9 / 53.9 / 54.5 / 53.3 / 54.6 / 54.1 / 5
Ratings Count3,2345,113143,663123,41261
PriceFreeFreeFreeFreeFreeFreeFree
Release DateSep 20, 2017Jul 9, 2013Sep 10, 2012Jun 27, 2013May 30, 2017Dec 1, 2010Aug 21, 2021
Last UpdatedApr 7, 2026Mar 24, 2026Mar 18, 2019Mar 19, 2026Oct 8, 2025Apr 6, 2026Mar 10, 2026
Sentiment & Reviews
Sentimentterrible--excellent---
Score20/100--90/100---
Praises
  • Direct technical support interactions provide clear and patient guidance for non-technical users during sessions
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  • Highly skilled technical support agents provide patient and effective assistance for complex device issues
  • Real time screen sharing capabilities allow technicians to resolve device problems with high efficiency
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Complaints
  • Malicious actors exploit screen sharing capabilities to impersonate legitimate support services and steal financial information
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  • Potential security risks arise from interactions with individuals posing as support staff to solicit information
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Requests-------
Strategic Intel
Strengths
  • Enterprise-grade feature set (Unattended Access) drives MSP contract value
  • Deep integration within the broader Zoho CRM suite
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  • Enterprise-grade fleet management via remote profile pushing
  • Accessibility-service integration enables full remote control on Android
  • Technician-led PIN workflow minimizes unauthorized access risks
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Weaknesses
  • High-frequency scam-related complaints (100+ reviews) erode brand trust
  • Lack of proactive security warnings for end-users
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  • 0.18★ Android-iOS rating gap
  • No self-service remote access
  • High-friction PIN entry requirement
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Pricingfreemiumfreefreefreefreefreemiumfree
MomentumActiveIntenseIntenseActiveSteadyIntenseActive
Update Cadence5 versions, 2 majors/6mo, ~14d avg5 versions5 versions5 versions5 versions5 versions5 versions

Compare Customer App - Zoho Assist head-to-head

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AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Customer App - Zoho Assist, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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