LogMeIn Rescue Customer is a remote support client for iOS and Android that enables technicians to troubleshoot devices via PIN-based sessions.
Product velocity
Active
Daily rank 🇺🇸
#84
▲10Utilities · free
Sentiment
4.6
9k reviews
Nemesis
TeamViewer Remote Control
The App DNA
What makes this app unique?
Users hire the app to grant trusted technicians temporary access to system diagnostics and device settings, solving technical hurdles that require expert intervention.
For End-users requiring technical support and enterprise IT technicians managing device fleets.
What does it look like?
Key features
Technician-led troubleshooting initiated via six-digit PIN code entry
Technician view of device diagnostic information and system status
Remote deployment of email, APN, and WiFi profiles to managed devices
Accessibility service-enabled screen control for supported Android devices
How much does it cost?
The application functions as a free client for a B2B enterprise service, with monetization occurring at the technician-side subscription level.
Velocity
Active developmentShow more...
5 versions in history. Development pace: active.
Who built it?
GoTo Group
8 apps tracked · Utilities
GoTo
join.me - Simple Meetings
GoToMyPC
LogMeIn Rescue Lens
LogMeIn Pro & Central
join.me - Simple Meetings
GoToMyPC - Remote AccessUser Sentiment
What do users think recently?
Recent user voice shows a thrilled sentiment. Users appreciate highly skilled technical support agents provide patient and effective assistance for complex device issues and real time screen sharing capabilities allow technicians to resolve device problems with high efficiency.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- Highly skilled technical support agents provide patient and effective assistance for complex device issues
- Real time screen sharing capabilities allow technicians to resolve device problems with high efficiency
- Potential security risks arise from interactions with individuals posing as support staff to solicit information
49 of 49 recent reviews analyzed · high confidence · Thrilled overall
Read the full review analysisCompetition
Competitive landscape for LogMeIn Rescue Customer
How's the Utilities market?
LogMeIn Rescue Customer maintains a consistent presence in the Business category, currently ranking #101 Free in the US and #141 Free in Japan. The stable ranking across multiple regions signals a reliable B2B distribution channel that offsets the lack of consumer-facing discovery.
Read the market outlookThe rivals identified
By TeamViewer Germany GmbH
Dominates the remote support market with massive scale and a high-frequency release cadence that keeps it ahead of niche competitors.
- Maintains a massive cross-platform ecosystem that enables seamless connectivity between mobile, desktop, and IoT devices.
- High-frequency release cycle with seven updates in six months ensures rapid adaptation to new OS security requirements.
- Offers a comprehensive suite of remote management tools beyond simple screen sharing, including file transfer and system diagnostics.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for LogMeIn Rescue Customer
Where is it heading?
The remote support market is consolidating around CRM-integrated platforms that streamline the transition from ticket to session. LogMeIn Rescue Customer remains advantaged by its specialized fleet management tools, but the lack of CRM integration and rising impersonation reports leave it exposed to churn, so the PM must prioritize security and integration to defend the enterprise base.
- Users report: Reports of impersonation scams suggest a breach in user trust, which could lead to increased churn among enterprise clients.
- Recent addition of Restricted Access Protection demonstrates active feature investment, ensuring the app remains compliant with evolving enterprise security requirements.
The SWOT
- Enterprise-grade fleet management via remote profile pushing
- Accessibility-service integration enables full remote control on Android
- Technician-led PIN workflow minimizes unauthorized access risks
- Integrate CRM helpdesk ticketing to reduce session-start friction
- Expand diagnostic reporting for compliance-heavy sectors
Next best moves
Audit support-channel communication protocols because impersonation complaints are surfacing → protect user trust and brand reputation
+ 1 more prioritized moveThe counter-intuitive read
The app's high-friction PIN entry is not a…
Read the full takeFeature gaps
CRM and helpdesk platform integration (available in Zoho Assist but absent here) +1
Since the last report: The report transitioned from a basic utility overview to a detailed competitive intelligence profile, identifying security vulnerabilities and integration gaps relative to CRM-native competitors.
Bottom line
Users report: LogMeIn Rescue Customer maintains a strong B2B moat through specialized fleet management tools, but the rise of impersonation scams and CRM-integrated rivals creates a churn risk, so the PM should prioritize security-channel hardening and CRM-ticketing integration.
Unlock 3 critical frictions, 3 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeReport last updated