Low confidence · 49 reviews analyzed
Thrilled
Recent user voice shows a thrilled sentiment. Users appreciate highly skilled technical support agents provide patient and effective assistance for complex device issues and real time screen sharing capabilities allow technicians to resolve device problems with high efficiency, but report potential security risks arise from interactions with individuals posing as support staff to solicit information.
Rating: 4.6
Reviews: 49
Confidence: low
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(9.1K)Current version
4.5/ 5
-0.1 vs overall
★★★★★★
(3.7K)Main signal post-update: potential security risks arise from interactions with individuals posing as support staff to solicit information.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Limited review volume (49 reviews). Sentiment analysis will deepen as more data lands.