High confidence · Latest 100 of 1.6M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate delivery speed and ease of use, but report technical instability and poor customer service & refunds.
Rating: 4.6
Reviews: 1.6M
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(1.6M)Current version
4.6/ 5
+0.1 vs overall
★★★★★★
(200K)Main signal post-update: delivery Speed.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Delivery Speed
- “good & super fast delivery”
- “it is easy for my delivery to get my orders quickly”
- Ease of Use
- “Very easy to use.”
- “Easy to order, good value and very good delivery service.”
Complaint
Common complaints
- Technical Instability
- “the app no longer works, it just crashes on startup.”
- “app keeps telling me something went wrong.”
- Poor Customer Service & Refunds
- “contacted customer service and they basically refused to help.”
- “received an order in an unacceptable, inedible condition and was told... they won’t be issuing a refund.”
- Food Quality & Logistics
- “allowing a driver to pick up another order for 20+ minutes with your paid for food, going cold in their car”
- “always late and cold.”