Freshchat is a mobile messaging platform designed for sales and customer engagement teams to manage real-time communication with website visitors and users. It provides a consumer-grade messaging experience that enables teams to maintain conversation continuity and access user data while away from their desks.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Sales and customer support professionals who need to manage client communications and engagement on the go.
What does it look like?
Key features
Allows users to view, reply to, assign, and manage customer conversations from any location.
Provides access to contact information, event timelines, and usage history to facilitate personalized interactions.
Ensures agents stay updated on new messages and user replies in real-time.
Enables agents to share FAQ articles directly within the chat to improve response times and productivity.
How much does it cost?
Velocity
Active developmentShow more...
5 versions in history. Development pace: active.
Who built it?
FRESHWORKS TECHNOLOGIES PRIVATE
8 apps tracked · Business
Freshsales
Freshservice
Freshdesk
Freshcaller
Freshteam by Freshworks
Freshservice for Intune
Refresh by FreshworksUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Freshchat
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for Freshchat
Where is it heading?
Bottom line
Freshchat is a mobile-first tool that bridges the gap between desktop support systems and on-the-go team responsiveness.
Report last updated