Report updated Apr 24, 2026
Freshchat
For sales and customer support professionals who need to manage client communications and engagement on the go.
Overview · Full Intel report in progress
Freshchat is an established business app that is completely free. With a 3.9/5 rating from 1.5K reviews, it shows polarized user reception.
What is Freshchat?
Current Momentum
v8.3 · 2mo ago
ActiveLast updated 71d ago. 5 versions tracked.
Competition
Rivals identification in progress
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Allows users to view, reply to, assign, and manage customer conversations from any location.
Provides access to contact information, event timelines, and usage history to facilitate personalized interactions.
Ensures agents stay updated on new messages and user replies in real-time.
Enables agents to share FAQ articles directly within the chat to improve response times and productivity.
How much does it cost?
Who Built It?
FRESHWORKS TECHNOLOGIES PRIVATE
Providing AI-first IT and customer service software to help businesses manage support, sales, and internal operations.
Portfolio
8
Apps
What other apps does FRESHWORKS TECHNOLOGIES PRIVATE make?
Explore the full FRESHWORKS TECHNOLOGIES PRIVATE report
Portfolio breakdown, audience, momentum, and every app published by FRESHWORKS TECHNOLOGIES PRIVATE.
Analysis in progress, available soon
What do users think recently?
Analysis in progress, available soon
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
Analysis in progress, available soon
What is the competitive landscape for Freshchat?
How's The Business Market?
How does it evolve in the Business market?
Rank progression
1 active ranking tracked — 30-day window
Strategic analysis coming soon
SWOT, key takeaways & outlook
The outtake for Freshchat
Key Takeaways
Freshchat is a mobile-first tool that bridges the gap between desktop support systems and on-the-go team responsiveness.
Where Is It Heading?
Trend analysis
Available very soon