Freshdesk is a mobile helpdesk solution designed for support teams to manage multi-channel customer queries, including email, phone, and social media. It enables agents to prioritize, assign, and resolve tickets while on the go using mobile-specific tools like scenario automations and time tracking. The app aims to provide a portable extension of the web-based Freshdesk platform for real-time ticket management.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Customer support agents and helpdesk managers who require mobile access to manage and resolve customer inquiries.
What does it look like?
Key features
Consolidates customer queries from email, phone, chat, and social media into a single mobile interface.
Allows agents to set priorities, assign tickets, change statuses, and delete spam directly from the app.
Enables users to execute routine ticket actions quickly using one-click automation triggers.
Provides functionality to log time spent on individual support tickets.
How much does it cost?
Velocity
Intense developmentShow more...
5 versions in history. Development pace: intense.
Who built it?
FRESHWORKS TECHNOLOGIES PRIVATE
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Refresh by FreshworksUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Freshdesk
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for Freshdesk
Where is it heading?
Bottom line
While the app offers essential mobile ticket management, recent user feedback highlights significant stability issues and feature parity gaps compared to the web version.
Report last updated