Report updated Apr 16, 2026
Freshdesk
For customer support agents and helpdesk managers who require mobile access to manage and resolve customer inquiries.
Overview · Full Intel report in progress
Freshdesk is an established business app that is completely free. With a 4.3/5 rating from 11.8K reviews, it shows polarized user reception.
What is Freshdesk?
Current Momentum
v10.0 · 2w ago
IntenseLast updated 14d ago. 5 versions tracked.
Competition
Rivals identification in progress
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Consolidates customer queries from email, phone, chat, and social media into a single mobile interface.
Allows agents to set priorities, assign tickets, change statuses, and delete spam directly from the app.
Enables users to execute routine ticket actions quickly using one-click automation triggers.
Provides functionality to log time spent on individual support tickets.
How much does it cost?
Who Built It?
FRESHWORKS TECHNOLOGIES PRIVATE
Providing AI-first IT and customer service software to help businesses manage support, sales, and internal operations.
Portfolio
8
Apps
What other apps does FRESHWORKS TECHNOLOGIES PRIVATE make?
Explore the full FRESHWORKS TECHNOLOGIES PRIVATE report
Portfolio breakdown, audience, momentum, and every app published by FRESHWORKS TECHNOLOGIES PRIVATE.
Analysis in progress, available soon
What do users think recently?
Analysis in progress, available soon
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
Analysis in progress, available soon
What is the competitive landscape for Freshdesk?
How's The Business Market?
How does it evolve in the Business market?
Rank progression
1 active ranking tracked — 30-day window
Strategic analysis coming soon
SWOT, key takeaways & outlook
The outtake for Freshdesk
Key Takeaways
While the app offers essential mobile ticket management, recent user feedback highlights significant stability issues and feature parity gaps compared to the web version.
Where Is It Heading?
Trend analysis
Available very soon