Report updated Apr 16, 2026
Freshservice
For iT support agents and service desk professionals who require mobile access to ticket management and administrative tasks.
Overview · Full Intel report in progress
Freshservice is an established business app that is completely free. With a 4.4/5 rating from 6.6K reviews, it shows polarized user reception.
What is Freshservice?
Current Momentum
v9.8 · 3w ago
IntenseLast updated 21d ago. 5 versions tracked.
Competition
Rivals identification in progress
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Allows agents to create, respond to, assign, and prioritize tickets while on the go.
Provides real-time alerts to help agents stay updated on ticket status and urgent tasks.
Supports 9+ default views and unlimited custom views to help agents organize and prioritize their workload.
Includes functionality for canned responses, file attachments, and private notes visible only to other agents.
How much does it cost?
Who Built It?
FRESHWORKS TECHNOLOGIES PRIVATE
Providing AI-first IT and customer service software to help businesses manage support, sales, and internal operations.
Portfolio
8
Apps
What other apps does FRESHWORKS TECHNOLOGIES PRIVATE make?
Explore the full FRESHWORKS TECHNOLOGIES PRIVATE report
Portfolio breakdown, audience, momentum, and every app published by FRESHWORKS TECHNOLOGIES PRIVATE.
Analysis in progress, available soon
What do users think recently?
Analysis in progress, available soon
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
Analysis in progress, available soon
What is the competitive landscape for Freshservice?
How's The Business Market?
How does it evolve in the Business market?
Rank progression
6 active rankings tracked — 30-day window
Strategic analysis coming soon
SWOT, key takeaways & outlook
The outtake for Freshservice
Key Takeaways
While the app offers a comprehensive suite of mobile ITSM features, recent user feedback highlights significant stability issues and technical bugs that impact core functionality.
Where Is It Heading?
Trend analysis
Available very soon