Freshservice is an ITIL-aligned IT Service Management (ITSM) solution designed to provide mobile access to core service desk operations. It enables IT agents to manage incidents, assets, and service catalogs directly from their mobile devices.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For IT support agents and service desk professionals who require mobile access to ticket management and administrative tasks.
What does it look like?
Key features
Allows agents to create, respond to, assign, and prioritize tickets while on the go.
Provides real-time alerts to help agents stay updated on ticket status and urgent tasks.
Supports 9+ default views and unlimited custom views to help agents organize and prioritize their workload.
Includes functionality for canned responses, file attachments, and private notes visible only to other agents.
How much does it cost?
Velocity
Intense developmentShow more...
5 versions in history. Development pace: intense.
Who built it?
FRESHWORKS TECHNOLOGIES PRIVATE
8 apps tracked · Business
Freshsales
Freshdesk
Freshchat
Freshcaller
Freshteam by Freshworks
Freshservice for Intune
Refresh by FreshworksUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Freshservice
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for Freshservice
Where is it heading?
Bottom line
While the app offers a comprehensive suite of mobile ITSM features, recent user feedback highlights significant stability issues and technical bugs that impact core functionality.
Report last updated