High confidence · 91 reviews analyzed · Based on 91 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate fast delivery times and friendly courier interactions provide a positive experience for some users, but report unreliable order fulfillment and lack of refund support create significant financial frustration for users.
Rating: 4.8
Reviews: 91
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(223.7K)Current version
4.8/ 5
0.0 vs overall
★★★★★
(223.7K)Main signal post-update: fast delivery times and friendly courier interactions provide a positive experience for some users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Fast delivery times and friendly courier interactions provide a positive experience for some users
- “Users report quick delivery windows and polite, professional courier behavior”
- “Some customers highlight the convenience of the service when traveling abroad”
Complaint
Common complaints
- Unreliable order fulfillment and lack of refund support create significant financial frustration for users
- “Customers report missing items or non-delivered orders with no subsequent refund”
- “Support channels are described as unresponsive or limited to ineffective automated chat bots”
Request
Most requested
- Expanded location coverage requested to serve residential areas currently outside the delivery zone
- “Users in specific neighborhoods request a review of current service area boundaries”