High confidence · Latest 100 of 6.6M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate life-simplifying utility and service speed, but report driver availability & fulfillment and mapping & technical reliability.
Rating: 4.5
Reviews: 6.6M
Confidence: high
How did the latest release land?
Overall
4.4/ 5
★★★★★★
(6.6M)Current version
4.5/ 5
+0.1 vs overall
★★★★★★
(7.7K)Main signal post-update: life-Simplifying Utility.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Life-Simplifying Utility
- “Gojek helps me and my family every single day... It helps make life easier”
- Service Speed
- “Fast service”
- “Cpt dpt gojek nya and respon y cpt”
Complaint
Common complaints
- Driver Availability & Fulfillment
- “gofood susah dapet driver”
- “3 pesanan gofood terakhir semua tidak dikirim sampai dengan 2 jam”
- Mapping & Technical Reliability
- “Maps kalian beberapa Gang meleset... membingungkan semua driver maupun customer”