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Hong Kong Airport vs its rivals

Side-by-side comparison against Hong Kong Airport's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Hong Kong Airport
This App
Points Path
Peer
HersheyResorts
Peer
HelloGuest
Peer
ARIGATO
Peer
PathPulse
New Kid
Core Identity
DeveloperJohn MollaghanTripsight Inc.Hershey Entertainment and Resorts CompanyHelloGuest Solutions GmbHOlecsii ChechelMurugan Ambigapathy
CategoryTravelTravelTravelTravelFood & DrinkTravel
PlatformiOSiOSiOSiOS, AndroidiOS, AndroidiOS
Store Metrics
Rating2.0 / 55.0 / 54.6 / 51.0 / 55.0 / 50.0 / 5
Ratings Count119120
PriceFreeFreeFreeFreeFreeFree
Release DateApr 16, 2016May 7, 2025Mar 26, 2025Oct 8, 2019Jun 3, 2020Apr 13, 2025
Last UpdatedMay 11, 2026Apr 15, 2026Apr 29, 2026Apr 14, 2023Dec 30, 2020Apr 14, 2025
Sentiment & Reviews
Sentiment-mixed-negative--
Score-45/100-25/100--
Praises-
  • Comparison tool for flight points and cash options provides clear value for travelers
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Complaints-
  • Mandatory subscription gating prevents users from testing core search functionality before payment
  • Browser extension availability issues create friction for users on Apple devices
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  • Digital door access fails to recognize online check-in status after the latest update
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Requests------
Strategic Intel
Strengths
  • Offline caching of flight data provides utility in low-connectivity travel environments.
  • Real-time Google Flights data injection creates a high-utility workflow for points-focused travelers
  • Points-to-cash valuation algorithm establishes expert-guide authority
  • Property-specific navigation maps provide immediate utility for guests across three distinct resort locations.
  • B2B licensing model aligns with hotel operational cost-reduction goals
  • Real-time human-to-human matching provides a service layer that static travel guides cannot replicate
  • 8-language translation library removes the primary communication barrier for non-Japanese speaking tourists
  • Verified helper system maintains service quality through mutual rating loops
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Weaknesses
  • 2-star rating on the latest version indicates significant stability or data accuracy issues.
  • Mandatory subscription gating before value demonstration drives negative sentiment
  • Browser extension instability on Safari limits Apple-user retention
  • Lack of mobile food ordering creates guest friction during peak dining hours compared to industry peers.
  • 1.0★ rating on iOS
  • Critical failure in mobile key database synchronization
  • Point-based payment system introduces transactional friction for users needing immediate, low-stress help
  • Android version rating is currently zero, indicating a lack of user traction or technical maturity
  • 10% platform fee on helper payouts may limit the supply of high-quality local guides
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Pricingfreemiumfreemiumfreefreefreemiumfree
MomentumMaintenanceMaintenance-ZombieZombie-
Update Cadence1 versions1 versions-2 versions, ~558d avg5 versions, 2 majors/6mo, ~543d avg-

Compare Hong Kong Airport head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Hong Kong Airport, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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